Can’t watch recordings on my ipad

[Annmarie2]

Every time I try to watch a recording it says I have to be on the same network as the TCP/IP’s…I am. It’s really frustrating. 
it was an intermittent fault but now it’s every time.

[nodrogd]

Are you using Virgins router or your own?

Also are you running any kind of VPN service on the device?

[Annmarie2]

Hi, the virgin router and no vpn…..

Thanks

[Kain_W]

Apologies for the issues faced Annmarie2,

Welcome to the community.

Can I ask are any other devices affected by this?

Regards,

[Annmarie2]

I only use my iPad or the tv so cant say. 

[Annmarie2]

Surely it should be straight forward. I’m on the internet browsing so have connection and both devices are on my virgin connection. Very annoying and feeling sorry I moved from Sky.

thanks for any help…

[Steven_L]

Thanks for coming back to us Annmarie2, have you got any other devices that you could test this on?

If not, please could you confirm that you're using the most up to date version of the app?

Have you tried to remove the app from your device and re-add it?

Have you rebooted your hub and TV box since the issue started? If not, please can you try that for me?

Kind Regards,

Steven_L