STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...
My channels seem really pixelated and blurry, it’s really annoying as I’ve just bought a new tv and can’t see the football clearly, when I’m on the tv guide home section on the virgin box and the channel you are on is small in the bottom right the pi...
Hi, We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on t...
My virgin TV box keeps randomly crashing. Screen goes black for around 10 seconds, then error message CS2002 then box shuts down for 30-60 seconds before restarting..... very annoying and seems to happen 7 or 8 times a day. Anybody else having this ...
Have just cancelled Sky multi-room package, thinking to replace with Stream boxes, very disappointed to find out "now", that only one box per household allowed. Not adequate for my needs, so will probably cancel and look elsewhere. Wake Up Virgin and...
Since the 6th of September, my Netflix has said it's been suspended and to contact Virgin to activate it again. So, this was a billing issue that got resolved on the same day that led to it being disconnected. I have Netflix as part of a bundle deal ...
Hi,I added these channels last night on my stream box, received confirmation from Virgin that i can start enjoying the channels "straight away" but it's still stuck in "Pending".Can someone assist me with this please
Hi,I'm trying to screen share the VM tv from my laptop to the tv. It connects no problem, but the VM tv window goes black as soon as I AirPlay while everything else is still functional. It's as though VM have blocked this.Please helpAlex
Anyone know if you can connect harmony hub universal remote to the Virgin Stream Box? Have tried the Ziggo DVR but it doesn’t work.
Signed up for broadband only. Had streaming box installed even though I didn't ask for it. I have removed it immediately because I will never use it . Been charged £35 for installation . Rip off
For over three weeks I have been trying to get a complaint resolved, I’ve been cut off, left on hold, ignored on WhatsApp, I have logged three complaints still no contact or resolution. As a new customer absolutely appalled by the service I have rece...
