Stream box keeps disconnecting

[mahle]

Hello,

Just received the Stream box today from VM and it keeps disconnecting. It looks like it's a power problem although I changed the socket as well. Any ideas? Thinking it is the USB power cable.

Regards.

[Matthew_ML · Accepted solution]

Hey mahle, thank you for reaching out and a warm welcome to the community I am sorry to hear this,

I have taken a look and I can see you've spoke to the team about this, did they manage to get this resolved for you. Cheers 

[mahle]

Hello,

Yes everything sorted now. Stream box was faulty (not the power lead) and was replaced immediately by one of your engineers. 

Thank you for your help and support!