on 14-07-2021 18:06
Thats it really, had an outage in WD3 today and apparently fixed by 15:00; this was the status at 17:55
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 47.3 | 5120 | 64 qam | 1 |
2 | 53700000 | 47.8 | 5120 | 64 qam | 2 |
3 | 46199903 | 47.5 | 5120 | 16 qam | 3 |
4 | 39400000 | 47.3 | 5120 | 64 qam | 4 |
This is what it is at 18:00
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 47.3 | 5120 | 32 qam | 1 |
2 | 53700000 | 47.8 | 5120 | 32 qam | 2 |
3 | 46200000 | 47.3 | 5120 | 32 qam | 3 |
4 | 39400000 | 47.3 | 5120 | 32 qam | 4 |
and this now
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 46.3 | 5120 | 32 qam | 1 |
2 | 53700000 | 46.5 | 5120 | 32 qam | 2 |
3 | 46200000 | 47.3 | 5120 | 16 qam | 3 |
4 | 39400000 | 47.3 | 5120 | 64 qam | 4 |
should i just monitor it and see if it settles down?
regards
14-07-2021 18:09 - edited 14-07-2021 18:09
These are the power levels
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 202750000 -1 40 256 qam 9
2 210750000 -1.2 40 256 qam 10
3 218750000 -1 40 256 qam 11
4 226750000 -1.2 40 256 qam 12
5 234750000 -1.5 40 256 qam 13
6 242750000 -1.7 40 256 qam 14
7 250750000 -1.9 40 256 qam 15
8 258750000 -2 40 256 qam 16
9 266750000 -2 40 256 qam 17
10 274750000 -2.4 40 256 qam 18
11 282750000 -2.5 40 256 qam 19
12 290750000 -2.7 40 256 qam 20
13 298750000 -2.7 40 256 qam 21
14 306750000 -3 40 256 qam 22
15 314750000 -3.2 40 256 qam 23
16 322750000 -3.2 40 256 qam 24
17 330750000 -3.4 40 256 qam 25
18 338750000 -3.4 40 256 qam 26
19 346750000 -3.7 40 256 qam 27
20 354750000 -3.7 40 256 qam 28
21 362750000 -3.7 40 256 qam 29
22 370750000 -3.7 40 256 qam 30
23 378750000 -3.9 40 256 qam 31
24 386750000 -4 40 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 4 0
2 Locked 40.3 5 0
3 Locked 40.3 6 0
4 Locked 40.3 18 0
5 Locked 40.9 4 0
6 Locked 40.3 5 0
7 Locked 40.3 4 0
8 Locked 40.9 4 0
9 Locked 40.9 7 0
10 Locked 40.3 6 0
11 Locked 40.3 5 0
12 Locked 40.3 6 0
13 Locked 40.3 5 0
14 Locked 40.3 6 0
15 Locked 40.3 4 0
16 Locked 40.9 5 0
17 Locked 40.3 6 0
18 Locked 40.3 7 0
19 Locked 40.3 1 0
20 Locked 40.3 5 0
21 Locked 40.9 3 0
22 Locked 40.3 6 0
23 Locked 40.3 13 0
24 Locked 40.9 1 0
and this is the upstream at 18:08
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 47.5 5120 16 qam 1
2 53700000 47.7 5120 16 qam 2
3 46200000 47.3 5120 16 qam 3
4 39400000 47.5 5120 16 qam 4
on 14-07-2021 18:45
on 14-07-2021 18:59
Network Log
Time Priority Description
14/07/2021 16:39:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:46:7 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:46:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:46:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:46:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:44:1 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:43:58 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:43:58 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:43:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:43:57 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:43:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:42:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:40:9 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:37:37 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:37:33 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:37:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:37:32 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:37:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:27:58 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:27:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14-07-2021 19:38 - edited 14-07-2021 19:39
on 14-07-2021 19:48
Will do. Thanks
on 15-07-2021 07:51
on 15-07-2021 08:21
Hi
it behaved itself overnight and channels remain at 64 qam, the cable to the back of the modem needed a good tightening.
regards
on 16-07-2021 18:38
Hi ic2
Thanks for posting. My apologies for the broadband issues.
I've ran a system check and can see your downstream channels are out of spec.
This needs a tech to attend the property so will PM you now to assist
Kind regards,
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on 17-07-2021 11:27
Sorry you haven't received the Private Message from John, I will pop one over to you now.
Looking forward to your reply.
Rob