on 28-12-2021 00:56
Post RS errors and was unable to stream a TV show earlier that usually plays okay.
Think broadband QM showing some noise on line.
192.168.0.1 says issue with WiFi but virgin media website says it's fine.
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 259000000 | 3 | 40 | 256 qam | 16 |
2 | 251000000 | 3 | 40 | 256 qam | 15 |
3 | 267000000 | 2.7 | 40 | 256 qam | 17 |
4 | 275000000 | 3.2 | 38 | 256 qam | 18 |
5 | 283000000 | 4.1 | 40 | 256 qam | 19 |
6 | 291000000 | 4.4 | 40 | 256 qam | 20 |
7 | 299000000 | 4.9 | 40 | 256 qam | 21 |
8 | 307000000 | 4.5 | 40 | 256 qam | 22 |
9 | 315000000 | 4.5 | 40 | 256 qam | 23 |
10 | 323000000 | 4.6 | 40 | 256 qam | 24 |
11 | 331000000 | 4.6 | 40 | 256 qam | 25 |
12 | 339000000 | 4.8 | 40 | 256 qam | 26 |
13 | 347000000 | 5 | 40 | 256 qam | 27 |
14 | 355000000 | 5 | 40 | 256 qam | 28 |
15 | 363000000 | 5 | 40 | 256 qam | 29 |
16 | 371000000 | 4.5 | 40 | 256 qam | 30 |
17 | 379000000 | 4.5 | 40 | 256 qam | 31 |
18 | 387000000 | 4.5 | 40 | 256 qam | 32 |
19 | 395000000 | 4.5 | 40 | 256 qam | 33 |
20 | 403000000 | 4.5 | 40 | 256 qam | 34 |
21 | 411000000 | 4 | 40 | 256 qam | 35 |
22 | 419000000 | 3.7 | 40 | 256 qam | 36 |
23 | 523000000 | 5.5 | 40 | 256 qam | 37 |
24 | 531000000 | 5.5 | 40 | 256 qam | 38 |
on 28-12-2021 00:57
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 1519 | 33 |
2 | Locked | 40.3 | 1400 | 56 |
3 | Locked | 40.3 | 1595 | 29 |
4 | Locked | 38.9 | 1448 | 35 |
5 | Locked | 40.3 | 1200 | 0 |
6 | Locked | 40.9 | 981 | 24 |
7 | Locked | 40.3 | 1136 | 24 |
8 | Locked | 40.3 | 1169 | 14 |
9 | Locked | 40.3 | 1060 | 23 |
10 | Locked | 40.9 | 1089 | 15 |
11 | Locked | 40.3 | 877 | 90 |
12 | Locked | 40.9 | 1346 | 11 |
13 | Locked | 40.3 | 1029 | 14 |
14 | Locked | 40.3 | 1000 | 12 |
15 | Locked | 40.9 | 883 | 0 |
16 | Locked | 40.3 | 971 | 35 |
17 | Locked | 40.3 | 1168 | 34 |
18 | Locked | 40.3 | 956 | 18 |
19 | Locked | 40.3 | 1093 | 32 |
20 | Locked | 40.3 | 1237 | 1 |
21 | Locked | 40.3 | 1234 | 35 |
22 | Locked | 40.9 | 1068 | 15 |
23 | Locked | 40.3 | 1281 | 67 |
24 | Locked | 40.3 | 1245 | 56 |
on 28-12-2021 00:58
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 39400000 | 47.5 | 5120 | 64 qam | 2 |
2 | 46200015 | 47.8 | 5120 | 64 qam | 1 |
3 | 32600000 | 47.5 | 5120 | 64 qam | 3 |
4 | 25799996 | 47.5 | 5120 | 64 qam | 4 |
Upstream bonded channels | |||||
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 3 | 0 |
on 28-12-2021 00:59
on 28-12-2021 01:01
Sorry for the multiple posts I was having issues creating them.
Is there anything I can try doing to resolve these?
I wanted to check with the experts on here first as have not had best experience with support over the telephone.
Many Thanks,
Hannah
on 28-12-2021 01:08
Should have mentioned it's hub 3 on 100mb package.
Usually maximum 4 devices connected normally 1-3 (2 smartphones and a TV) on this occasion there was a tablet and 3rd smartphone using would this be enough to push it over?
on 28-12-2021 01:47
on 28-12-2021 08:48
Thank you, I'll do this later on and come back to you.
28-12-2021 14:39 - edited 28-12-2021 14:41
BQM is a bit busy at peak times but your PostRS errors should be zero. Something to keep an eye on.
Also do not upgrade your speed, as 100mb is fine for your devices, and it will make no difference to the state of your incoming circuit.
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on 30-12-2021 14:50
Good Afternoon @HGP, thanks for your post
Are you able to provide us with an update on intermittent slow speeds?
There doesn't appear to be any outages currently showing in the local area.
Do you experience issues on Wi-Fi connections only, or is the replicated on Ethernet connections also?
Kindest regards,
David_Bn