Packet Loss

[NajH]

Hello there, empty void. Having a bit of an ongoing issue recently, for at least the last few weeks and it appears to be persisting. I'm experiencing intermittent packet loss, where many connections will simply hang forever, a refresh or similar can fire them through or could also hang. This is disrupting basically every network packet going out.

Last time I had connection issues the cable running into the home had been weather damaged, having a quick gander at it, it seems fine, but I'm no an expert when it comes to inspecting coaxial cables.

From wired PCs to wireless devices, the same issue crops up: some packets just go missing. Please find attached a copy of some metrics/logs that may help identify the issue (or not?).

I don't think that there's ever a stretch of time where things work normally, the issue appears to occur throughout the day at all hours, even very early in the morning. Please advise.

[NajH]

Current BQM changed drastically, not sure what's going on all of a sudden.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	3	38	256 qam	1
2	147000000	3	38	256 qam	2
3	155000000	2.9	38	256 qam	3
4	163000000	2.9	40	256 qam	4
5	171000000	2.9	38	256 qam	5
6	179000000	2.7	38	256 qam	6
7	187000000	2.9	38	256 qam	7
8	195000000	2.7	38	256 qam	8
9	203000000	2.5	38	256 qam	9
10	211000000	2.5	38	256 qam	10
11	219000000	2.5	38	256 qam	11
12	227000000	2.5	38	256 qam	12
13	235000000	2.5	38	256 qam	13
14	243000000	2.4	40	256 qam	14
15	251000000	3	38	256 qam	15
16	259000000	3.5	40	256 qam	16
17	267000000	3.5	40	256 qam	17
18	275000000	3.4	40	256 qam	18
19	283000000	3.5	40	256 qam	19
20	291000000	3.4	38	256 qam	20
21	299000000	3.7	38	256 qam	21
22	307000000	3.7	40	256 qam	22
23	315000000	3.5	38	256 qam	23
24	323000000	3.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	91	4443
2	Locked	38.9	51	363
3	Locked	38.9	50	6869
4	Locked	40.3	267	5524
5	Locked	38.9	70	349
6	Locked	38.9	77	332
7	Locked	38.9	318	5512
8	Locked	38.9	60	8415
9	Locked	38.9	313	5518
10	Locked	38.6	43	4805
11	Locked	38.9	58	4658
12	Locked	38.9	48	4969
13	Locked	38.9	47	5220
14	Locked	40.3	108	4791
15	Locked	38.9	46	4752
16	Locked	40.3	41	4606
17	Locked	40.3	84	4375
18	Locked	40.3	50	4906
19	Locked	40.3	55	4567
20	Locked	38.9	38	6546
21	Locked	38.9	37	4885
22	Locked	40.3	58	4210
23	Locked	38.9	60	410
24	Locked	38.9	51	4359

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600157	43	5120	64 qam	5
2	36600000	43	5120	64 qam	3
3	43099985	43.3	5120	64 qam	2
4	49599991	43.3	5120	64 qam	1
5	30099986	43	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	26	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	0	0

 

[NajH]

Seeking assistance on this one as the issue persists. It's been this way for a few weeks now, with the BQM only recently drastically changing. Any advice or potential resolution would be appreciated. Thank you

[legacy1]

Problem might be routeing then not Docsis if ping to 194.168.4.100 shows fine.

[jpeg1]

Have you checked for a local fault on 0800 561 0061? 

[NajH]

The BQM suddenly cleared up, and the issue appears to be resolved? Thanks for the suggestions, I gave that number a ring and it indicated no issues in my area. I'll continue to monitor the situation.