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Forum Posts

Resolved! Latency Spikes

Ever since I renewed my contract and went from a Superhub 3 to Superhub 4, I have been getting latency spikes.  I have been monitoring this since 9th December and it happens every day.  If I am on a conference call or I'm streaming video, it causes t...

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cookd53 by On our wavelength
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Resolved! OL9 postcode

Hi there my board band speed is very shocking at the munnite is there any work beeing done or is it just me lows of 7 meg to 100 meg when i aim on m200 or 250 what is going can some one help

Passat11 by Tuning in
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2.2 gbps

When are virgin bringing this out. Heard its not far off ? Thanks

How do I order a POD

I’ve got ‘poor’ connection in 2 rooms and I want to order a pod but I can find how/where to order anywhere?!?! I just keep ending up back at the same place on the app. I’ve tried website etc HELP!! 

Kellym3 by Joining in
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No confirmation received after ordering first wifi pod.

Hi, I placed my first Wifi Pod order on 4th Feb 2024. I was  told I will receive a confirmation text within 72h with the order details. I haven’t received this to date so I contacted VM again today. The operator confirmed that an order was indeed pla...

Tim1987 by Joining in
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  • 2 replies
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Is p2p throttled on gig1 in anyway?

I installed the Hub 5 yesterday.Speedtest app shows the connection consistently maxing out at 1130-1160MbpsBut p2p won't download at anything over 55-60MBps, p2p used to max out the connection no matter what time of day it was. I'd thought that virgi...

Resolved! Virgin Media and VOIP

I am in area CO2 (Essex) and am interested in going to VOIP can anybody tell me what arrangements VM are carrying out to set this up or do I go to a independent VOIP provider.As my VM contract expire in March 2024 I would be very interested from VM o...

davrob by Up to speed
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poor upload speeds

I have been noticing this issue for a while and have tried using whatsapp but got no where except being told all is fine. I seem to be getting very inconsistent speed on my connection especially on my upload. I have the hub 3 setup in modem mode and ...

Low download speed

I'm on the 1Gb package and upload is generally good but download rarely breaks 300Mb and is typically 100-250MbHere's the stats3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 306000000 4.7 41 QAM 256 222 138...