cancel
Showing results for 
Search instead for 
Did you mean: 

packet loss - are my stats ok ?

dokez777
Joining in

Good evening,

Seriously getting frustrated on intermittent packet loss when gaming. Not sure if its game specific (Warzone).

Download speeds / uploads hit and miss at times. sometimes i get full 500mb but now doing a check and showing 150-200. 

Please could someone review my stats and report back.

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000001.738256 qam9
21390000002.540256 qam1
3147000000240256 qam2
41550000001.940256 qam3
51630000001.940256 qam4
61710000001.940256 qam5
71790000001.938256 qam6
81870000001.938256 qam7
91950000001.737256 qam8
102110000001.738256 qam10
11227000000130256 qam12
122350000001.440256 qam13
132430000000.740256 qam14
142510000000.740256 qam15
152590000000.940256 qam16
162670000000.740256 qam17
172750000000.540256 qam18
182830000000.940256 qam19
192910000000.540256 qam20
20299000000040256 qam21
21307000000-0.240256 qam22
22315000000-0.440256 qam23
23323000000-0.238256 qam24

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14960027339.5512064 qam1
23010026338.3512064 qam4
34310033239512064 qam2
43660027339512064 qam3
52360011737.8512064 qam5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00160
2ATDMA0000
3ATDMA0010
4ATDMA0000
5ATDMA0030

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.611260700111
2Locked40.314329747
3Locked40.31235510
4Locked40.3262730
5Locked40.93920021
6Locked40.31647480
7Locked38.91625751714644
8Locked38.92362457506341
9Locked37.6957138066080
10Locked38.966553940
11Locked30.89445829992132210
12Locked40.374633800
13Locked40.38572790
14Locked40.35559400
15Locked40.3229380
16Locked40.919670
17Locked40.34560
18Locked40.32960
19Locked40.96310
20Locked40.36180
21Locked40.37210
22Locked40.36370
23Locked38.95740
8 REPLIES 8

carl_pearce
Community elder

Looks like you have issues on some of you downstream channels (SNR on channel 11, for example).

Cheers for the reply -  I am also getting - RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; warning messages.

 

Client62
Legend

Downstream errors look to be the issue.

Sephiroth
Alessandro Volta

Any DS channel in the frequency range 170 - 230 MHz is in the DAB frequency range and I’d bet this is the interference you’re getting that causes packet loss.   This can be inhibited but it’s not something I’ve needed to do.

Seph - ( DEFROCKED - My advice is at your risk)

Hi dokez777,

Thanks for posting and welcome to our community 😊

I've had a look at things from our side, and can see no issues. Has there been any change since you last posted?

Alex_Rm

Hi Alex,

Still getting packet loss, causing game play unplayable at most. Going from other comments, my stats are not the best? 

Any advise ?

Hi @dokez777 

Thanks for coming back to us. Please could you pop the router into router mode for me and then let us know? We can then run full tests.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Sephiroth
Alessandro Volta

@dokez777 - it may help if you post your stats again (and again) so we can see if the uncorrected errors are increasing and a what rate.  When the VM bods look at your circuit, it's possible that all is well at that instant, or they're ignoring the packet loss.

@ForumTeam - it may help the OP if, in your reply, you could address the matter of packet loss (Post-RS errors).  The generic reply "... and can see no issues" does not say enough to the OP.  Also, why must the Hub be put into router mode?  What tests can you do in router mode that is relevant to the post-RS errors that cannot be done in modem mode?  Why the big secret?  You never do the courtesy of answering that question and I notice that the VIPs haven't brought this into the open either.

Seph - ( DEFROCKED - My advice is at your risk)