on 10-01-2022 20:01
Ordered 1gig service middle of last week. Hub 4 arrived Saturday, quick and easy switch out of hub 3, hub 4 in. Up and running inside 15 minutes after auto software update.
Laptop connected directly into ethernet port 4 to log in 192.168.01 to change to modem only mode. I had a quick check at the logs and could see the 120000 and 5500 had been loaded. All good.
Ookla speedtest to several different servers over the last two days shows no download speed greater than 300mb with an upload of 35mb. Slower than the old hub 3 500mb service.
Rebooted hub - no change. Reset hub - no change.
Cannot now connect to 192.168.0.1 or 192.168.100.1 (cannot be reached, took too long to respond)
Am I missing something obvious or a duff hub that needs replaced?
Mur
on 10-01-2022 20:03
Welcome to the 1gig Hub 4 issues club! No help I'm afraid but look at the recent posts and you'll find the same issues!
on 13-01-2022 17:47
Hi @murwilson, thanks for your post.
Sorry to see the new hub isn't living up to the standards we would expect.
Just to confirm are the speeds you are seeing on WiFi or a wired connection?
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 13-01-2022 18:43
Hi,
I have a wired connection to the hub 4, which is in modem only mode, via my router. The hub 4 cannot achieve the speeds that the old hub 3 (500mb down, 30mb up) delivered I'm afraid.
Best wishes
on 14-01-2022 12:11
on 14-01-2022 12:15
on 14-01-2022 14:49
on 16-01-2022 14:57
on 16-01-2022 15:54
on 18-01-2022 16:15
Thank you for that information.
I have been able to locate your account and I am seeing some error but we will need to investigate some other points.
What I will do is private message you so I can pass some data protection.
^Martin