Faster upload speeds

[Jayzone1978]

We got this update in late last year

"We’re extending your free trial period up till 15th March 2024. Also, over the next week, we’ll remotely upgrade your service to include improved speeds at no extra cost.

 These faster speeds aren’t available for sale yet, so we can’t share detailed speed information. We estimate that the average download speed is: 500 mbps and, upload speed is: 500 mbps."

However upload speeds haven't improved and were still getting around 50mb at best upload. Is this work still ongoing?

We're based in Ryhill, wakefield

[legacy1]

maybe 500Mb on FTTP

[Roger_Gooner]

Is this a trial using the hub 5X?

[IPFreely]

Hey OP: the forum team have no visibility of the trial you're on and can't help with this unfortunately. 

[Matthew_ML]

Hey Jayzone1978, thank you for reaching out and I am sorry you are having some speed issues.

The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.
We do have a download speed guarantee though - this will show the minimum speed we would expect for all our packages - you can take a look at that here.

I have taken a look at our side and everything is looking fine, are you on the trial as mentioned above?