600mbps Oomph Deal with 45mbps

[nuttyslack]

Yet again very slow speeds at night, bqm from last night below along with router logs

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a45434949700d3637a0940c274c6825af646e1c3-12-03-2021

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.5	38	256 qam	25
2	203000000	0.5	36	256 qam	9
3	211000000	0.5	36	256 qam	10
4	219000000	0.5	36	256 qam	11
5	227000000	0.2	36	256 qam	12
6	235000000	0.4	36	256 qam	13
7	243000000	0.7	37	256 qam	14
8	251000000	1.4	37	256 qam	15
9	259000000	1.5	37	256 qam	16
10	267000000	2	36	256 qam	17
11	275000000	2.2	37	256 qam	18
12	283000000	2.7	37	256 qam	19
13	291000000	3	37	256 qam	20
14	299000000	3.7	37	256 qam	21
15	307000000	3.7	37	256 qam	22
16	315000000	4	38	256 qam	23
17	323000000	4.4	38	256 qam	24
18	371000000	4.4	37	256 qam	26
19	379000000	4.3	37	256 qam	27
20	387000000	4.4	37	256 qam	28
21	395000000	4.4	38	256 qam	29
22	403000000	4.5	38	256 qam	30
23	411000000	4.5	38	256 qam	31
24	419000000	4.6	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	65	232
2	Locked	36.6	96	265
3	Locked	36.6	128	223
4	Locked	36.6	157	274
5	Locked	36.6	227	217
6	Locked	36.6	142	235
7	Locked	37.3	132	268
8	Locked	37.3	115	262
9	Locked	37.3	110	307
10	Locked	36.6	170	270
11	Locked	37	195	229
12	Locked	37.6	167	241
13	Locked	37.6	107	247
14	Locked	37.3	119	252
15	Locked	37.3	82	280
16	Locked	38.6	91	210
17	Locked	38.6	98	208
18	Locked	37.6	64	361
19	Locked	37.6	86	222
20	Locked	37.6	100	233
21	Locked	38.6	73	266
22	Locked	38.6	89	196
23	Locked	38.6	98	196
24	Locked	38.6	106	184

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400187	44.3	5120	64 qam	6
2	25800000	44.3	5120	64 qam	8
3	32600068	45.8	5120	64 qam	7
4	46199998	45.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Corey_C]

Thanks for your reply and update, nuttyslack,

Unfortunately the SNR issues are still ongoing. We are still working on getting things resolved as soon as possible. Apologies for the delays.

Cheers,

Corey C

[nuttyslack]

thanks for the update

[nuttyslack]

[Lee_R]

Hi @nuttyslack

Thanks for getting back to us, I am really sorry to hear you're still experiencing slow download speeds.  I am really sorry as per my colleague Corey's previous advise there is still an ongoing issue that's impacting your download speeds.  I am really sorry for any inconvenience that this may be causing you.

Regards

Lee_R 

[nuttyslack]

any news on the fix as its been 3 weeks since I last posted new logs below from router

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7.8	40	256 qam	25
2	267000000	6	38	256 qam	17
3	275000000	6	39	256 qam	18
4	283000000	6.5	38	256 qam	19
5	291000000	6.8	40	256 qam	20
6	299000000	7.3	38	256 qam	21
7	307000000	7.4	40	256 qam	22
8	315000000	7.5	40	256 qam	23
9	323000000	7.8	40	256 qam	24
10	339000000	7.8	40	256 qam	26
11	347000000	7.6	40	256 qam	27
12	355000000	7.5	40	256 qam	28
13	363000000	7.5	40	256 qam	29
14	371000000	7.3	40	256 qam	30
15	379000000	7.1	40	256 qam	31
16	387000000	7.1	40	256 qam	32
17	395000000	7	40	256 qam	33
18	403000000	7.1	40	256 qam	34
19	411000000	7	38	256 qam	35
20	419000000	7	40	256 qam	36
21	427000000	7.1	38	256 qam	37
22	435000000	7.1	40	256 qam	38
23	443000000	7	40	256 qam	39
24	451000000	7.3	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	169	0
2	Locked	38.9	240	0
3	Locked	39.3	265	0
4	Locked	38.9	365	0
5	Locked	40.3	318	0
6	Locked	38.9	408	0
7	Locked	40.3	464	0
8	Locked	40.3	240	0
9	Locked	40.3	185	0
10	Locked	40.3	197	0
11	Locked	40.3	151	0
12	Locked	40.3	166	0
13	Locked	40.3	157	0
14	Locked	40.3	162	0
15	Locked	40.3	134	0
16	Locked	40.3	176	0
17	Locked	40.3	135	0
18	Locked	40.3	135	0
19	Locked	38.9	192	0
20	Locked	40.3	243	0
21	Locked	38.9	317	0
22	Locked	40.3	295	0
23	Locked	40.3	195	0
24	Locked	40.3	201	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	44.5	5120	64 qam	6
2	25800000	44.5	5120	64 qam	8
3	32600000	44.5	5120	64 qam	7
4	46200000	44.5	5120	64 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	13	0
2	ATDMA	0	0	7	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	8	0

[nuttyslack]

Refresh data

Network LogTime Priority Description

01/05/2021 21:33:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 18:07:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 18:07:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 15:33:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 06:07:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 06:07:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2021 17:53:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 18:07:31	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 18:07:31	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 13:17:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:07:30	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:07:30	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 20:31:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 18:07:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 18:07:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 19:16:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 06:07:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 06:07:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 13:14:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 11:28:13	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[nuttyslack]

bqm live graph

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1ac1bf2e2fa1a8841d8481e5c003785392e71026

[Martin_N]

Hi nuttyslack,

I have taken a look on our side and I can see the area fault is showing as resolved. 

Although it is showing some additional checks may be needed. 

What I will do is private message you so we can look into this further. 

^Martin

[nuttyslack]

thanks for escalating the issue, speed test and logs from tonight still not hitting the guarannteed minimum

[nuttyslack]

router logs

08/05/2021 18:07:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 18:07:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2021 11:29:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2021 06:07:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2021 06:07:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 21:33:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 18:07:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 18:07:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 15:33:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 06:07:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 06:07:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2021 17:53:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 18:07:31	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 18:07:31	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 13:17:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:07:30	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:07:30	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 20:31:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 18:07:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 18:07:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7.6	40	256 qam	25
2	267000000	5.5	38	256 qam	17
3	275000000	6	38	256 qam	18
4	283000000	6.4	40	256 qam	19
5	291000000	6.5	40	256 qam	20
6	299000000	7.1	38	256 qam	21
7	307000000	7.3	40	256 qam	22
8	315000000	7.5	40	256 qam	23
9	323000000	7.6	40	256 qam	24
10	339000000	7.5	40	256 qam	26
11	347000000	7.5	40	256 qam	27
12	355000000	7.4	40	256 qam	28
13	363000000	7.1	40	256 qam	29
14	371000000	6.8	40	256 qam	30
15	379000000	6.5	38	256 qam	31
16	387000000	6.5	40	256 qam	32
17	395000000	6.5	40	256 qam	33
18	403000000	6.5	40	256 qam	34
19	411000000	6.5	38	256 qam	35
20	419000000	6.6	40	256 qam	36
21	427000000	6.6	38	256 qam	37
22	435000000	6.6	40	256 qam	38
23	443000000	6.8	40	256 qam	39
24	451000000	6.9	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	215	0
2	Locked	38.9	305	0
3	Locked	38.9	337	0
4	Locked	40.3	459	0
5	Locked	40.3	406	0
6	Locked	38.9	494	0
7	Locked	40.3	580	0
8	Locked	40.3	293	0
9	Locked	40.3	233	0
10	Locked	40.9	252	0
11	Locked	40.9	185	0
12	Locked	40.3	203	0
13	Locked	40.3	195	0
14	Locked	40.3	213	0
15	Locked	38.9	180	0
16	Locked	40.3	218	0
17	Locked	40.3	172	0
18	Locked	40.9	184	0
19	Locked	38.9	260	0
20	Locked	40.9	340	0
21	Locked	38.9	498	0
22	Locked	40.3	460	0
23	Locked	40.3	262	0
24	Locked	40.3	231	0