Websafe settings not working

[GillAdrian1]

So I have been trying to manage my Websafe settings an have googled for guidance, found the YouTube video but that was not helpful. I get to My apps, then down to Websafe and the page shows a comparison with the F-Secure Internet Security app. On this page I am told that Virus Safe and Child Safe are both off but when I select Manage Websafe settings it just brings up the same page.

Can anyone please advise?

[DMCole]

Hello,

I haven not received a PM yet in my inbox?

Thanks 

[Graham_A]

@DMCole  Are you looking in the correct place?  Top Right Corner of this page you should see an icon like this:

The letter icon will have a 1 in the circle if there is an unread message.

[DMCole]

yes this is where I have checked and refreshed several times in last 24 hours. Thanks 

[Serena_C]

Hi DMCole,

Sorry to hear you have not received a private message yet, I am going to send you one now. Please do let me know if you receive it.

Best wishes,

Serena

[Smudger8947]

I’m trying to set up child settings today and am experiencing the same issue, two months later!

Did this issue get fixed or has it reoccurred?

Thanks

M

[Tom_F]

Hi Smudger8947, sorry to hear you've encountered this issue as well. Please look out for my PM (the purple envelope) and we'll be able to help get it sorted out.

Tom 

[jmagin]

I have same problem as other clicking the web safe settings link just returns to the same page 

[jmagin]

To be more specific when on page https://my.virginmedia.com/my-apps/onlinesecurity/toolkit and press the button "Manage Web Safe Settings" it tries to go to page https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings but get redirected back to the original toolkit url above

[Paulina_Z]

Hi @jmagin,

Welcome to our Community Forums. Thank you for your post and I'm sorry to hear that you're having some issues with your web safe settings!

I will be able to look into this for you further by discussing this via Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page.

I will be in touch soon.

Thanks! 🙂

[paula52]

I am having this exact problem.

What a load of rubbish. Another month on and people still stuck in this loop.

Painful to have to register in a forum and make a public complaint to ask to get it fixed.