Serena_C
Forum Team (Retired)
Joined 5 years ago
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Re: Red light on hub 3
Hi Anonymous I'm sorry to hear you're frustrated by our customer service and still experiencing issues with your Hub. I shall send you a private message to confirm your details and arrange a technician visit to get your Hub replaced. Please keep an eye out for the purple envelope in the top right corner and get back to me when you can. Best wishes, Serena1.5KViews0likes0CommentsRe: Red light on hub 3
Hi Victory1789 Thanks for getting back to us, I'm sorry to hear you're disappointed with our customer service. If the red light is still showing on your Hub after trying all of these steps, I'm concerned it may be overheating. I would like to arrange a technician appointment to get your Hub replaced. I shall send you a private message now to obtain the details required and we can get this sorted. Best wishes, Serena1.5KViews0likes1CommentRe: Why can't I get virgin media both neighbours have it?
Hi Mark, Thanks for getting back to me. I'd be happy to see if we can arrange a spotter to come out, I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can. Kind regards, Serena1KViews0likes0CommentsRe: Why can't I get virgin media both neighbours have it?
Hi Womouk Welcome to our Community Help Forum 🙂 Thanks for making your first post regarding obtaining our services in your home. I'm sorry to hear we are currently unable to install services at your home. Each home is different and unfortunately while we may be able to provide for a neighbour, this doesn't guarantee we can provide for other homes in the area. Have you spoken with our Sales Team on 0800 183 1234 to get a spotter sent out? Kind regards, Serena1KViews0likes2CommentsRe: verification email not received
Hi hurlo82 Welcome to our Community Help Forum 🙂 Sorry to hear you are experiencing a similar issue regarding your email verification, I'm sorry to hear you've not received this yet. I shall send you a private message now so that I can look further into this. Many thanks, Serena9.6KViews0likes0CommentsRe: verification email not received
Hi AshleighOC Welcome to our Community Help Forum 🙂 Thank you for making your first post regarding My Virgin Media, I'm sorry to hear your email address is showing as unverified. I would like to take a look further into this and get it sorted. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can. Best wishes, Serena9.6KViews0likes0CommentsRe: Where’s my refund !!!
Hi Fuddy_Mucker Welcome to our Community Help Forum. Thank you for making your first post regarding the negative experience you had with us, I'm so sorry to hear you were disappointed with our broadband and TV, and the customer service you received. That's not the high standard of service we aim to provide, I apologise. Regarding your refund, it can take up to 45 days for the cheque to arrive. Please do get back in touch if the cheque has not arrived by then and we can look into this further. Best wishes, Serena3.9KViews0likes2CommentsRe: Sound cutting out for a second repeatedly
Hi miles5759 Welcome back to our Community Help Forum 🙂 Sorry to hear the sound drop outs have returned following the Samsung firmware update, that is not ideal at all. Are the drop outs ocurring at the same time each day? Best wishes, Serena1.8KViews0likes11Comments