on 02-02-2023 12:15
I know everyone posts about this, but I have been trying for half an hour to reset my password in order to login to My Virgin Media and I keep getting the stupid "You can't use that password. Please choose another." error, even though my password is 10 characters long, starts with a letter, and has a number in it.
Can someone please help?
Answered! Go to Answer
on 02-02-2023 16:28
Hi @Kajoh thanks for your post although I'm sorry to hear of the concerns you've raised here.
Please allow me to send you a PM so I can look into this further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks
on 02-02-2023 16:28
Hi @Kajoh thanks for your post although I'm sorry to hear of the concerns you've raised here.
Please allow me to send you a PM so I can look into this further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks
on 22-05-2023 11:49
I have the same problem. Has it been sorted?
on 23-05-2023 12:08
Hi @Redbridgeron 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
In order to look into this for you further, we'll send you a private message on here.
Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel