Virgin media connect error

[tobes2311]

Hi

I’ve just had my services installed and everything is working ok except I can’t log in to the virgin media connect app - it says “we couldn’t connect you to the server” and “we can’t seem to identify you right now” - have tried multiple times and done re installs and resets of hub 

any ideas -

TIA

[Steven_L]

Hey tobes2311,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with the connect app at the moment, are you still having the issues or have they now been resolved?

Kind Regards,

Steven_L