Install
hi I recently joined virgin, I got the hub 3 but am having difficulty setting it up. Do I need a technician as I can’t seem to figure out where all the wires go. Thanks
Forum Posts
Incompetence or Crony practice
I was offer a plan during broadband renewal for a £34 per month. ( was also asked to take an o2 mobile & stream on top of it). but now iam being charged £40 per month just for the broadband. Its impossible and tedious to navigate the messy customer s...
Unsatisfactory onboarding process and unreliable customer service
To whom it may concern,I am writing to express my dissatisfaction and frustration with both the Virgin Media WiFi activation process and my experience of your Customer service, both of which have been less than satisfactory.I recently moved into a ne...
Resolved! Virgin Installation Gone Wrong/Delayed
I've written this post to highlight how disastrous my Virgin Install and customer service journey has been in the hope they might pull their finger out and get it sorted and to warn anyone of what you might expect after ordering Virgin services in 20...
Hub5 and disgusting customer service
We have been with Virgin since before Virgin was Media. We were legacy NTL subscribers, so I've spoken to CServ a few times over the years. The company I have dealt with in the last 2 years is not the company I've been with for 20 years. Today was th...
All online but virgin thinks i'm not online yet and the app too and no bills has been sent yet
My internet was set up on the 10 th this month and virgin sent me a email asking if i needed help setting up 2 weeks later haven't heard anymore tried emailing back. The app thinks I'm offline and worried they might cut the internet because they thin...
Welcome email
Hi I have not revived an welcome email. My wifi is not working and I cannot call because I do not have an account number I am desperate. Pls help
Connect app says inactive account.
hello,I am trying to use the connect app however it states I have an inactive account. just wondering how I am able to access my account due to this.
Cant activate new 360 equipment
HiI had the new 360 box delivered about 2 weeks ago But I didn't set up until today as I was away on holiday.Its all set up and ready and I have been trying to get hold of VM to activate it but no joy.Is there another way to activate it with out sit...
Resolved! Gig1 upgrade self install, unsure about current questionable coax.
Hello!See pics below! Looking for somebody more knowledgeable about me to help me understand if the current coaxial setup in my home is likely to work.My "brown box" and two wall sockets are NTL branded (from around 2005 I think), I understand this t...
