on 05-08-2021 15:00
We are having the same issue and urgently need WiFi, I've tried contacting virgin through their helpline and couldn't get through
on 05-08-2021 15:20
Hi @KFE.
Welcome to the community and thanks for you first post, we're happy to have you with us 🙂
I'm very sorry to hear this. Are you referring to the helpline on the quick start box? If not, please call this number to book a manned install.
Thanks,
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on 05-08-2021 17:26
Hiya,
I couldn't see a number anywhere, I called 0345 454 1111 and couldn't get through. If there's a different number to book an installation appointment would it be possible to send it?
Thanks,
Katie
on 05-08-2021 17:31
Call before 10am, preferably closer to 8am and you'll get through in about 10 minutes or so.
on 06-08-2021 10:08
@z92 thanks!
on 08-08-2021 11:15
on 11-07-2022 11:52
Hi Ayisha,
This is a very late reply, but I am now trying to uninstall and the same issues of the coaxial wire connecting to the hub have come up. I was wondering if I could have some assistance again
Thanks
on 13-07-2022 13:17
Hi KFE,
Thanks for coming back to us on the forums about this issue.
Just so I understand the problem can you explain what the situation is for me please?
Apologies Ayisha couldn't come back onto the conversation, but I will be more than happy to try and help 🙂
Thanks,
Megan_L