Red light on hub 3

[Hales3]

I too have a solid red line, tried rebooting etc, tried to call customer services but was told it’s due to connectivity issues in my area but this seems to have been resolved but still have red light. Have some connection issues with some devices, please can I arrange for a new hub? Thank you.

[Matthew_ML]

Hey Hales3, thank you for reaching out and a warm welcome to the community I am sorry you are having some issues with a red light.

I am going to send you a PM, but in the meanwhile please can you try these steps; 

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
Please look out for the purple envelope. Thanks 

[-tony-]

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@Matthew_ML wrote:

Hey Hales3, thank you for reaching out and a warm welcome to the community I am sorry you are having some issues with a red light.

I am going to send you a PM, but in the meanwhile please can you try these steps; 

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
Please look out for the purple envelope. Thanks 

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is that a new line of 'get rid' - history on here says a red light on a hub3 will be permanent and will not 'operate normally' after a reboot - reset or reading the Tarot cards

[John_GS]

Hi -tony-

Thanks for your input here. No it's not 🙂 those checks should always be done first before we send a tech out.

Best wishes,