on 04-07-2021 10:40
Moved house last week, brought existing hub and tivo box with us, quickstep kit arrived. All connectors are good apart from the TV one, it is a white ringed one and doesn't fit the tivo box.
I think it is meant to be a yellow ringed lead/connector.
How can I get it changed? Or do I need a newer TV box?
on 04-07-2021 10:57
Can you take a photo of the kit you're talking about and post it on this thread?
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on 04-07-2021 11:00
I will do that when I get home, thank you, it would probably make this a lot clearer 🙂
on 04-07-2021 13:21
Photos of cable supplied and tivo box
on 04-07-2021 13:27
The first two pics show an adapter cable you don’t need for TiVo.
This cable converts co-ax to the input required for the V6 and TV 360 boxes.
You simply require the co-ax cable which was previously used in your old home to connect the TiVo to the co-ax socket.
If you did not bring this with you, you will need to wait here for help from Virgin Media or phone in to get one sent.
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on 04-07-2021 13:56
Thank you. I have the original cable but no way of connecting it to anything as the connector cable supplied uses the only socket.
The instructions supplied suggest it should have been a yellow ringed cable.
04-07-2021 14:16 - edited 04-07-2021 14:20
You need to show a pic of the cable coming from the TV part of the splitter. It should be a co-ax connector that goes straight into the TiVo.
The instructions are for V6 and TV 360 which require the adaptor.
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04-07-2021 14:45 - edited 04-07-2021 14:48
The first two pictures are the TV cable from the splitter. It doesn't fit the TV box.
Edit,I took the picture from the wrong page of the instructions. I think I just got sent the wrong cable.
on 04-07-2021 15:15
…then, assuming that the cable, marked TV, coming from the splitter, is a single cable, without the ability to detach an adaptor cable and create a co-ax connection for your TiVo, you do indeed have the wrong equipment and will need to await the arrival of Virgin Media on this thread or try the phone.
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on 04-07-2021 21:43