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No power to white plug

Mummydino
Joining in

on ‎16-09-2021 16:04

The white plug that connects to the virgin wall supply (not the hub itself) isn’t working, the green light won’t come on, I’ve checked all the wires etc. The green light comes on only if I take the white cable attached completely out. 


Any advice would be greatly appreciated ☺️

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5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person

on ‎16-09-2021 16:24

Just to clarify - it would help if you included a few photos of the wall box, cable ends, etc.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Tudor
Very Insightful Person
Very Insightful Person
In response to jbrennand

on ‎16-09-2021 16:34

I should closely check all the coax cables back to the fibre/coax converter, sounds like a short.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎20-09-2021 10:54

Hi @Mummydino

 

Thanks for posting on our community forum!

 

Are you still experiencing issues with this now or have you managed to fix this over the weekend?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Mummydino
Joining in
In response to Travis_M

on ‎20-09-2021 10:57

Hi there! 


I’ve booked an engineer to come and look tomorrow, I tried uploading pictures as suggested, but it said they were too large.

thanks anyway to everyone that tried to offer some help 😊

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Martin_N
Forum Team
Forum Team
In response to Mummydino

on ‎22-09-2021 14:49

Thank you for that information Mummydino. 

 

Please do let us know how the visit goes. 

 

^Martin

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