Moving Property

[FarmerGiles97]

Im moving property, and virgin website says they do not have a connection there. The property im currently in is literally a 2 minute walk away from the property im moving too? Do you think there is any way of getting a virgin connection? 

The other broadband choices are terrible and dont offer anything better than 60Mbps down. Fibre is currently not planned in the area either. 

[goslow]

---

@FarmerGiles97 wrote:

Im moving property, and virgin website says they do not have a connection there. The property im currently in is literally a 2 minute walk away from the property im moving too? Do you think there is any way of getting a virgin connection? 

The other broadband choices are terrible and dont offer anything better than 60Mbps down. Fibre is currently not planned in the area either. 

---

Could be a 2 minute walk away or a 22 minute walk away but if the VM infrastructure isn't present in the area then you won't be able to get a connection.

Are there any obvious signs at your new property that VM may be present in the area (such as plastic covers on the pavement outside properties, VM cabinets in the street, neighbouring properties with VM omniboxes on their outside walls)?

Even with those features present, there could be specific reasons for an individual property not to be serviceable.

[FarmerGiles97]

Hi, I've just checked postcodes and the properties opposite the 'new' property can access virgin services? Is this a good indication i will be able to access virgin? 

[goslow]

---

@FarmerGiles97 wrote:

Hi, I've just checked postcodes and the properties opposite the 'new' property can access virgin services? Is this a good indication i will be able to access virgin? 

---

Might offer some encouragement but you should probably go and see what the setup is for the property you are moving to. Does it have a service point in the pavement for the building, for example, or an omnibox on the wall outside?

If your property is 'new' in the sense of it just being built or a newly-created address (such as new flats split from a previous single building) then the address may not appear on the VM database.

Does your address appear on the RM postcode checker, for example?

https://www.royalmail.com/find-a-postcode

Other reasons for it not appearing might include such things as wayleave being refused in the past (if a landlord or third party is involved in the process) or the distance to the nearest VM infrastructure being uneconomical for VM to install a cable.

One of the VM forum team will reply here within a few days and may offer to take your details but if you can do any of your own research in the meantime that might help your investigation. If you have any means to talk to the current residents you might be able to find out if they have had any past dealings with VM about getting a connection.

[FarmerGiles97]

Yes the postcode works on the VM checker. When i checked the postcode im moving to it says the service is not available, but checking the postcode opposite the properties it is available.  

Its a block of flats that were built in 2019. Im really hoping i will be able to get VM there as current options are terrible and i will struggle with work related activity on 60Mbps. 

[goslow]

---

@FarmerGiles97 wrote:

Yes the postcode works on the VM checker. When i checked the postcode im moving to it says the service is not available, but checking the postcode opposite the properties it is available.  

Its a block of flats that were built in 2019. Im really hoping i will be able to get VM there as current options are terrible and i will struggle with work related activity on 60Mbps. 

---

Can any other address within the block get VM on the checker?

If it is a block of flats you will most-likely need wayleave/permission from the freeholder/managing agent to install VM and that may possibly be the obstacle.

You will probably get the most useful info talking to other residents in the block of flats and find out if they have had any dealings with VM or trying to get VM and what the obstacles were.

In the meantime wait for the VM forum team to reply here within a few days.

[FarmerGiles97]

I will try and get some information out of them if i can haha! 

Thank you for your help, i dont see why the freeholder would deny better internet tbh! 

[jpeg1]

Virgin won't connect just one property across a road because the cost of digging up the road and making it good will exceed their budget - it would take too long to get their money back from your contract. 

Are you sure there aren't any existing connections on your side? 

[FarmerGiles97]

Tbh it would be a block of like 30 flats if they was to connect. 

[nodrogd]

The problem with blocks of flats is internal wiring.

VM uses specialised coaxial cabling of a higher standard than is used for Satellite or Freeview TV distribution. Also cabling in flats tends to be from the top down, not bottom up.

The question is would the landlord be prepared to re wire all the properties to the required standard that VM could use. Most blocks that have this were pre-wired at build by the developer & at their expense. Any retrofit cost will fall on the current landlord. The other issue is network capacity. If the area is legacy HFC network, there will be a finite number of connections available, beyond which services will suffer. VM could employ fibre overbuild to add new connections, but in a legacy area this could involve alterations to ducting several streets away in order to add just a handful of possible new connections.