Move TV, phone and broadband location

[hstapleford]

Hi,

I want to move my TV, Broadband and phone to another part of the room without having lots of cables all over the room. 
There is a VM socket in my cupboard under the stairs near to where I want to move it to but it needs to be made live?? I think??

Could someone get in touch so I can arrange an appointment please. I get the impression this would be a £25 one off payment? Thank you.

[newapollo · Accepted solution]

Hi @hstapleford 

You are right, there would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[hstapleford]

Thank you. I’ll wait a couple of days to see if anyone gets in touch on here first then. Thanks again for your response. 

[japitts]

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@hstapleford wrote:

There is a VM socket in my cupboard under the stairs near to where I want to move it to but it needs to be made live?? I think??

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Are you able to fire up some VM kit in that location, plugged into this wall socket, and see if it works..

That's a good way to test if it's live. VM wouldn't have any need to disconnect it unless a resident of your home has done so. You can't legislate for faults.

[Ashleigh_C]

Hi there @hstapleford

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I'd be more than happy to look into arranging an appointment for you, I'll pop you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you

[hstapleford]

Thanks Ash.

I’ve not had a notification on the envelope icon yet so not sure about providing answers to those questions this way? Should it be done on the private message?

Thanks

[newapollo]

Hi @hstapleford 

Yes it should be sent by private message, Ash has posted directly in the forum in error

[Ashleigh_C]

Thank you @hstapleford and @newapollo sorry for my mistake there but we have now been able to arrange this via a PM. 

Please do let us know how things are looking after the appointment. 

Thanks and apologies again.