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External box damaged

mt2iow
Joining in

on ‎29-06-2022 11:36

External box on my property has been damaged and connections exposed, posting to get a response from VM team to fix pleaseImage from iOS (12).jpg

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

on ‎29-06-2022 12:31

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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John_GS
Forum Team
Forum Team

on ‎01-07-2022 15:35

Hi @mt2iow

Thanks for posting and welcome to the community.

I've not been able to locate your account via the Forum information provided, have you got this sorted since posting? Let me know if not and I'll be happy to help

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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mt2iow
Joining in
In response to John_GS

on ‎01-07-2022 17:02

Hi John, 

I have not managed to resolve, happy to provide the information you need so appreciate further help please. 


Thanks

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David_Bn
Forum Team
Forum Team
In response to mt2iow

on ‎04-07-2022 09:19

Good Morning @mt2iow, thanks for coming back to us. I'd be happy to have this sorted for you.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David

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