on 25-11-2021 17:26
Hi, as i moved my house around the cable is now to short and would like it extended, like how would i go about getting that done can i arrange that through here if possible..
on 25-11-2021 17:52
This is classed as a non-fault engineer callout and can either be arranged by calling in, or waiting on here for staff to respond, which may take a couple of days.
There's a £25 charge for these visits.
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on 25-11-2021 17:58
Hi. Thank you for the reply. Well that's good probably phone them up, like when phone the 150 no what option do i go for. For non fault engineer call out
on 26-11-2021 12:23
on 26-11-2021 13:55
Hi. Thanks for that information i will give them a call asap
on 27-11-2021 13:54
Well i tried calling and no luck as all they say is they want to run a test on the equipment. Like is there any other way of asking for that to get done
on 27-11-2021 14:06
@edd78 wrote:Well i tried calling and no luck as all they say is they want to run a test on the equipment. Like is there any other way of asking for that to get done
If you go to this link a 'Live Chat' window will open up on the right:
https://www.virginmedia.com/broadband
on 27-11-2021 14:07
Hi, as i moved my house around the cable is now to short and would like it extended, like how would i go about getting that done can i arrange that through here if possible.
27-11-2021 14:08 - edited 27-11-2021 14:09
Hi @edd78
You could try calling Faults again and hopefully the system will recognise that you've already called and place you into a queue for an agent to pick up.
If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
on 27-11-2021 15:05
Hi. Just to say i havd a engineer booked up, just clicked on live chat on website