on 06-12-2021 12:10
Whilst working on my computer today, after a couple of hours of the Ethernet cable being connected to my laptop and working really well, all of a sudden it stopped working.
The error message shows "unidentified network" and "no internet". I have a hub 3 and think this is bizarre because there is another computer in the house which doesn't experience this issue.
Wifi is working fine, albeit this also has sudden drop outs in connection where the speed goes to 0mbps even though I have paid for 500mbps speed.
Any help would be much appreciated.
Please note the modem is in "Router mode".
Best regards
Karan
Answered! Go to Answer
on 06-12-2021 13:30
Downstream way too high.
Check with Area faults on www.virginmedia.com/servicechecker or 0800 561 0061 If you have a VM landline 150
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 06-12-2021 12:12
Post the power levels and network logs from the Hub please. Also setup a BQM to monitor your incoming circuit here www.thinkbroadband.com/ping
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on 06-12-2021 13:14
Time Priority Description
06/12/2021 11:54:1 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/12/2021 06:01:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/12/2021 22:53:30 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/12/2021 22:53:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 19:36:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 10:53:30 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 10:53:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:24:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:24:54 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:22:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:22:11 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:20:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:14:49 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:13:57 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:13:53 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:13:52 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:13:52 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 04:13:52 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/11/2021 00:24:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 18:12:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 06-12-2021 13:16
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 41.8 | 5120 | 64 qam | 6 |
2 | 32600000 | 42.8 | 5120 | 64 qam | 5 |
3 | 39400000 | 44.8 | 5120 | 64 qam | 4 |
4 | 46200000 | 44.8 | 5120 | 64 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 6 | 0 |
2 | ATDMA | 0 | 0 | 4 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 5 | 0 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 187000000 | 14.3 | 38 | 256 qam | 7 |
2 | 139000000 | 15.3 | 38 | 256 qam | 1 |
3 | 147000000 | 15.3 | 38 | 256 qam | 2 |
4 | 155000000 | 14.9 | 38 | 256 qam | 3 |
5 | 163000000 | 14.5 | 38 | 256 qam | 4 |
6 | 171000000 | 14.4 | 38 | 256 qam | 5 |
7 | 179000000 | 14.1 | 38 | 256 qam | 6 |
8 | 195000000 | 14.1 | 38 | 256 qam | 8 |
9 | 203000000 | 14.1 | 38 | 256 qam | 9 |
10 | 211000000 | 14 | 38 | 256 qam | 10 |
11 | 219000000 | 13.8 | 38 | 256 qam | 11 |
12 | 227000000 | 13.8 | 38 | 256 qam | 12 |
13 | 235000000 | 13.6 | 38 | 256 qam | 13 |
14 | 243000000 | 13.8 | 38 | 256 qam | 14 |
15 | 251000000 | 13.6 | 38 | 256 qam | 15 |
16 | 259000000 | 13.5 | 38 | 256 qam | 16 |
17 | 267000000 | 13.5 | 38 | 256 qam | 17 |
18 | 275000000 | 13.4 | 38 | 256 qam | 18 |
19 | 283000000 | 13.5 | 38 | 256 qam | 19 |
20 | 291000000 | 13.4 | 38 | 256 qam | 20 |
21 | 299000000 | 13.4 | 38 | 256 qam | 21 |
22 | 307000000 | 13.3 | 38 | 256 qam | 22 |
23 | 315000000 | 13.5 | 38 | 256 qam | 23 |
24 | 323000000 | 13.9 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 61 | 0 |
2 | Locked | 38.9 | 51 | 0 |
3 | Locked | 38.9 | 42 | 0 |
4 | Locked | 38.6 | 46 | 0 |
5 | Locked | 38.6 | 57 | 0 |
6 | Locked | 38.6 | 68 | 0 |
7 | Locked | 38.6 | 42 | 0 |
8 | Locked | 38.9 | 56 | 0 |
9 | Locked | 38.9 | 45 | 0 |
10 | Locked | 38.6 | 46 | 0 |
11 | Locked | 38.9 | 62 | 0 |
12 | Locked | 38.9 | 58 | 0 |
13 | Locked | 38.9 | 82 | 0 |
14 | Locked | 38.9 | 93 | 0 |
15 | Locked | 38.9 | 85 | 0 |
16 | Locked | 38.9 | 116 | 0 |
17 | Locked | 38.9 | 132 | 0 |
18 | Locked | 38.6 | 150 | 0 |
19 | Locked | 38.9 | 161 | 0 |
20 | Locked | 38.9 | 204 | 0 |
21 | Locked | 38.9 | 246 | 0 |
22 | Locked | 38.9 | 244 | 0 |
23 | Locked | 38.9 | 330 | 0 |
24 | Locked | 38.9 | 402 | 0 |
on 06-12-2021 13:30
Downstream way too high.
Check with Area faults on www.virginmedia.com/servicechecker or 0800 561 0061 If you have a VM landline 150
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 08-12-2021 14:25
Thanks for your post and welcome to the Community Forums, karanpurohit,
Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.
Have you tried a factory reset of your hub to see if that helps with the 'unidentified' reading? https://www.virginmedia.com/help/virgin-media-reset-your-hub
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.
Cheers,
Corey C