wifi dropouts

[katy-i]

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	1.7	40	256 qam	9
2	139000000	2.5	40	256 qam	1
3	147000000	2.2	40	256 qam	2
4	155000000	1.5	40	256 qam	3
5	163000000	1.7	40	256 qam	4
6	171000000	1.7	40	256 qam	5
7	179000000	2	40	256 qam	6
8	187000000	1.9	40	256 qam	7
9	195000000	1.9	40	256 qam	8
10	211000000	1.2	40	256 qam	10
11	219000000	1.2	40	256 qam	11
12	227000000	1	40	256 qam	12
13	235000000	1	40	256 qam	13
14	243000000	1	40	256 qam	14
15	251000000	1	40	256 qam	15
16	259000000	1	40	256 qam	16
17	267000000	0.7	40	256 qam	17
18	275000000	0.7	40	256 qam	18
19	283000000	0.5	40	256 qam	19
20	291000000	0.5	40	256 qam	20
21	299000000	0.4	40	256 qam	21
22	307000000	0.7	40	256 qam	22
23	315000000	0.9	40	256 qam	23
24	323000000	1	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	9	0
2	Locked	40.3	15	0
3	Locked	40.3	15	0
4	Locked	40.3	26	0
5	Locked	40.9	34	0
6	Locked	40.3	34	0
7	Locked	40.3	25	0
8	Locked	40.3	15	0
9	Locked	40.3	8	0
10	Locked	40.3	12	0
11	Locked	40.9	13	0
12	Locked	40.3	15	0
13	Locked	40.3	10	0
14	Locked	40.3	12	0
15	Locked	40.9	15	0
16	Locked	40.9	14	0
17	Locked	40.3	19	0
18	Locked	40.9	15	0
19	Locked	40.9	8	0
20	Locked	40.3	10	0
21	Locked	40.3	9	0
22	Locked	40.9	11	0
23	Locked	40.3	19	0
24	Locked	40.3	26	0

[Adduxi]

Does a wired connection drop out at the same time. ?  What Hub do you have. ?  Is it all wifi drops out ?  What are the lights on the Hub doing when the wifi drops ?

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

[katy-i]

Hi,

we have a hub 3

all wifi drops out and the base light stays white

when the hub come back the wifi arrows flicker for a minute then back to normal 

will try a reset now and see

[katy-i]

Hi

still having dropouts and post rs errors reset the box to factory dont know what else to do.

[Ryan_N]

Hi katy-i,

Thank you for your post and welcome to the forums. 

Sorry to hear you've been having some issues with us. @Adduxi has offered some great advise and I just want to check if you've been able to follow the steps they have advised? Let me know how you're getting on with things. 

Cheers, 

Ryan. 

[katy-i]

Hi

have done all the recommended thing but still had a drop out

13/04/2022 02:26:47	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 10:52:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 10:52:24	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2022 18:44:17	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2022 17:57:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2022 17:57:25	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2022 09:17:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 21:47:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 15:06:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 11:11:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 11:11:24	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 21:03:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 18:56:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 02:52:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2022 10:02:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2022 02:16:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2022 01:06:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2022 21:55:47	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2022 17:46:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	125178	9317
2	Locked	40.3	79577	12774
3	Locked	40.3	246202	3479
4	Locked	40.9	5643968	52661
5	Locked	40.9	7949	0
6	Locked	40.3	6142	0
7	Locked	40.3	4270	0
8	Locked	40.3	9384	0
9	Locked	40.9	5422	0
10	Locked	40.9	4163	0
11	Locked	40.9	2950	0
12	Locked	40.3	2794	0
13	Locked	40.3	1989	0
14	Locked	40.3	1466	0
15	Locked	40.9	857	0
16	Locked	40.9	509	0
17	Locked	40.3	1739	0
18	Locked	40.3	309	0
19	Locked	40.3	153	0
20	Locked	40.3	143	0
21	Locked	40.3	123	0
22	Locked	40.3	98	0
23	Locked	40.9	120	0
24	Locked	40.3	125	18

[Ryan_N]

Thank you for coming back to me. 

Is it possible you can set up a BQM please? This allows us to see what's going on from your side in terms of drops, latency etc. You're able to set one up here: https://www.thinkbroadband.com/broadband/monitoring/quality - you will need it running for over 24 hours, and if you then post the link we would be able to see this also. 

Cheers, 

Ryan. 

[katy-i]

hi i saw a few post about this the other day so i set it up 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1eaf531c8febc7ced52c5e3e78cd801a66cb2d6a

[Nathan_B]

Hi there @katy-1,  thanks for your post.

Sorry to hear you are having issues with your WIFI dropping, I have checked our systems and can't see any obvious reason as to why this is happening.

I see you have gone through some steps to try and resolve this already, just to confirm are these drop outs only occurring on your wireless connections?

Regards

Nathan

[katy-i]

yes all Wi-Fi connections to are lost

when looking at the router status it comes with critical errors 

post rs errors on all channels 

14/04/2022 22:18:43

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0