constant 2am Hub restarts

[George_w]

Please check the account associated with the IP Address of this post.

Having issues with the hub restarting between the hours of 02:00~2:30am. Strange thing is it seems to only be happening on Monday/Tuesday/Wednesday/Thursday. Other days are random. Happening for a few weeks now. At first thought it might be a firmware update issue, so performed a full hard reset, but didn't fix, carried on happening. Checked all connections inside to make sure nothing is loose.

Network logs don't seem to have any timestamps around the time it happens.
Check service status sometimes say there's an issue, check back in 24hours, then says ok, then says check back in 24hours, but never gives a reason. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	5.9	40	256 qam	9
2	211000000	5.8	38	256 qam	10
3	219000000	5.8	40	256 qam	11
4	227000000	5.8	40	256 qam	12
5	235000000	5.8	40	256 qam	13
6	243000000	5.9	40	256 qam	14
7	251000000	5.6	40	256 qam	15
8	259000000	5.8	40	256 qam	16
9	267000000	6	40	256 qam	17
10	275000000	6	40	256 qam	18
11	283000000	6.1	40	256 qam	19
12	291000000	6	40	256 qam	20
13	299000000	6.3	38	256 qam	21
14	307000000	6.1	40	256 qam	22
15	315000000	6.1	40	256 qam	23
16	323000000	6	40	256 qam	24
17	331000000	6.3	40	256 qam	25
18	339000000	6	40	256 qam	26
19	347000000	5.8	40	256 qam	27
20	355000000	5.5	40	256 qam	28
21	363000000	5.5	40	256 qam	29
22	371000000	5.9	40	256 qam	30
23	379000000	5.9	40	256 qam	31
24	387000000	5.6	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	7	0
2	Locked	38.9	9	0
3	Locked	40.9	8	0
4	Locked	40.3	8	0
5	Locked	40.3	11	0
6	Locked	40.3	6	0
7	Locked	40.9	8	0
8	Locked	40.3	8	0
9	Locked	40.3	10	0
10	Locked	40.3	6	0
11	Locked	40.3	6	0
12	Locked	40.3	11	0
13	Locked	38.9	19	0
14	Locked	40.3	7	0
15	Locked	40.3	10	0
16	Locked	40.3	10	0
17	Locked	40.3	5	0
18	Locked	40.3	8	0
19	Locked	40.3	7	0
20	Locked	40.3	8	0
21	Locked	40.3	10	0
22	Locked	40.3	10	0
23	Locked	40.3	6	0
24	Locked	40.3	8	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600030	42.3	5120	64 qam	11
2	36599995	43.3	5120	64 qam	7
3	30100000	42.8	5120	64 qam	8
4	43100000	43.8	5120	64 qam	6
5	49600000	44.5	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

Network Log

Time Priority Description

01/01/1970 00:01:45	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
21/07/2024 13:20:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
17/07/2024 23:20:5	notice	LAN login Success;CM-QOS=1.1;CM-VER=3.0;
14/07/2024 16:47:14	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
14/07/2024 13:05:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
12/07/2024 00:28:16	notice	LAN login Success;CM-QOS=1.1;CM-VER=3.0;
12/07/2024 00:27:29	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-QOS=1.1;CM-VER=3.0;
05/07/2024 22:44:33	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
04/07/2024 17:45:2	notice	LAN login Success;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:44	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
04/07/2024 17:00:45	notice	LAN login Success;CM-QOS=1.1;CM-VER=3.0;
02/07/2024 04:56:56	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
01/07/2024 19:04:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 02:48:2	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
28/06/2024 07:04:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
25/06/2024 10:47:45	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:04:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
22/06/2024 14:02:1	critical	No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;

Please check the account associated with the IP Address of this post.

[fizz]

Yes it has the same days Tuesday Wednesday Thursday at 2am... however not last night I have had this before strangely no discussions this time and no advice. last time was September and STILL nobody has replied on my post about this that is two weeks old... in September I had to have an engineer out to do nothing other than raise it with networks as you can't.....

[fizz]

Perhaps it has resolved now...

[Tom_W1]

Hi @fizz thanks for your reply here.

If you've mentioned it's been resolved now that's great news! Please let me know if you need any further help 😊

Many thanks

[fizz]

I had Thursday with nomrrboot can't say it is resolved yet as I had this before started again the following week...

[fizz]

Btw how do I let you know as I can't tag anyone....

[Sabrina_B]

Hi @fizz.

Thanks for the update on this, you can tag a user with the @ and their name so @fizz. Can we ask what further assistance do you need?

Sabrina

[fizz]

.@Sabrina_B well nothing now but nobody even looked at my thread about the 2am reboots that I raised three weeks ago but I had plenty of replies to this one This stopped last Thursday.. 

[Carley_S]

Glad to hear that this seems to be resolved for you now. 

We would try and keep support within one thread, so if you've started being supported on another thread we'd look to keep that support within one area to save any confusion, repeated questions and multiple requests. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.