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Solid red light and no service after power cycle and pinhole reset. Hub 3

airforce2high
Joining in

2 weeks ago

Internet dropped about an hour ago. Power cycled still no go. Did pinhole reset still solid red and no service. Can a Virgin agent pick this up so i can get the unit replaced please?

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

2 weeks ago

Is it still down ?

What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Carley_S
Forum Team
Forum Team

a week ago

Hi @airforce2high 

Welcome back to the community forums. 

Sorry to hear you've had issues with your services on Thursday. 

Checking the systems on our side we can't see any issues affecting your services today. Are you still having issues and if so let us know what kind of issues you're experiencing and if you still have the red light on the router. 

 

Here to help 🙂
Virgin Media Forums Agent
Carley
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