POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Forum Team please escalate it to Network Team or something because I had 5 engineers already and they were just changing coax cable, wall box, hub and all the nonsense. I need someone who look outside of the property like in the street cabinet and fi...
Can anyone suggest why Blueyonder is not sending some of my e-mails, even when I am replying to ones sent to me. They are being routed to my drafts folder. There is no problem when I use my i-pad
Good afternoon. I am also looking to source what I believe is a coaxial cable. Is this what the cable shown in the below photograph is? If so I will call and order one but just want to make sure I'm asking for the right thing when I do! Thank you
Consistent issues, can't even browse the internet. Don't join virgin and we'll be lookign to cancel and for Virgin to keep their word about providing a service and let us disconnect early for free. Absolutely shocking, constant latency issues, ping, ...
My internet connection has been terrible for weeks in my area postcode EH10.I saw from other posts that a lot of people are reporting this. It might work for a few minutes or hours then stops working altogether.The whole weekend I had to use my mobil...
I have been without broadband since Friday morning ( lost a days work ) still not fixed. Updates are absolutely nonsense. Does anyone human work at virgin media at the weekend or is it just all automated gumf . When will this be fixed? Honest update ...
My broadband was down yesterday so I booked an engineer to come out (due tomorrow), but now it's back on so need to cancel the appointment, but no appointment is showing in my account and the whatsapp chat doesn't give any options to do so either. Ma...
I'm being by Virgin Customer Services told Black WiFi Pod not available, only white option?The recomendations for the WiFi Pods by Virgin Media suggest that I should place the Pod in my upstairs hallway which I have one plug socket available.I alread...
Good evening all. We have a little issue here with the box attached to the wall that feeds the HUB.We have a new piece of furniture that we'd like to fit into an alcove that will give us more room and storage. Thankfully from wall to wall it fits per...
Dear Virgin Media, I would like to express my continued dissatisfaction with your Broadband services as well as the poor customer service received in getting this resolved. We have been having severe latency issues, as well as frequent disconnection...
