FTTP Connection Failing Frequently
I have had my connection drop three times since 11am yesterday. I tried support earlier today but they are only able to follow a script and as I am using the Hub 3 in modem mode I gave up. The VM support people need better training to know when following a script won't help. I'm seeing these errors: 29/03/2025 12:02:6 Warning! RCS Partial Service;CM-MAC[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 12:02:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 12:01:36 Warning! RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 12:01:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:56:32 Warning! RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED]CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:56:31 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:56:15 Warning! RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=0[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:56:15 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:54:18 Warning! RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:54:18 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:54:15 Warning! RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:54:14 notice LAN login Success;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:53:1 Warning! RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=0[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:53:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=4[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:52:53 Warning! RCS Partial Service;CM-MAC[REMOVED];CMTS-MAC=[REMOVED]CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:52:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:49:42 Warning! RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:49:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:47:39 Warning! RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=0[REMOVED];CM-QOS=1.1;CM-VER=3.0; 29/03/2025 11:47:28 notice NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED]QOS=1.1;CM-VER=3.0; Here's the channel data... Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 1.9 37 256 qam 1 2 146750000 2.2 37 256 qam 2 3 154750000 2.2 38 256 qam 13 4 162750000 2.2 37 256 qam 24 5 170750000 2.5 37 256 qam 27 6 178750000 2.4 37 256 qam 28 7 186750000 2.5 37 256 qam 29 8 194750000 2.2 38 256 qam 30 9 266750000 2 38 256 qam 9 10 274750000 1.7 38 256 qam 10 11 282750000 1.5 37 256 qam 11 12 290750000 1.4 37 256 qam 12 13 298750000 1.2 37 256 qam 14 14 306750000 1 37 256 qam 15 15 314750000 1.2 37 256 qam 16 16 322750000 1.2 37 256 qam 17 17 330750000 1.2 37 256 qam 18 18 338750000 1 37 256 qam 19 19 346750000 1 37 256 qam 20 20 354750000 1 37 256 qam 21 21 362750000 1.2 37 256 qam 22 22 370750000 1.4 37 256 qam 23 23 378750000 1.5 37 256 qam 25 24 386750000 1.7 38 256 qam 26 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37.3 3261 16646 2 Locked 37.6 3047 15985 3 Locked 38.6 2890 17542 4 Locked 37.6 2774 18691 5 Locked 37.6 2799 18014 6 Locked 37.6 2860 19067 7 Locked 37.3 2809 17988 8 Locked 38.9 2803 18912 9 Locked 38.6 2740 18911 10 Locked 38.6 2874 19388 11 Locked 37.6 2818 18843 12 Locked 37.3 2854 19148 13 Locked 37.6 2895 17879 14 Locked 37.6 2884 18297 15 Locked 37.6 2949 18701 16 Locked 37.6 2932 18544 17 Locked 37.6 2985 18011 18 Locked 37.6 3049 18464 19 Locked 37.3 2913 19024 20 Locked 37.6 2911 19482 21 Locked 37.6 2915 20867 22 Locked 37.6 3015 19803 23 Locked 37.6 3139 19974 24 Locked 38.6 3209 20139 As you can see I am getting a lot of errors. I've proved to myself that my equipment is all working correctly and that the Hub 3 is going offline. How can I go about getting this fixed?Hub 3 not providing service paid for.
WiFi: House of 6 all complained to me (bill payer) that WiFi does not work. Fully recreated issue on my computer/laptop/phone. WiFi will either not work at all ei no connection or will connect and then not be able to take you to web. ethernet: Go to plug my computer or laptop into hub 3. Comes up with unidentified network. Proceeds to not work. Even when ssid comes up computer is not connected to internet. No issue on previous Ethernet connection held by either device. I would personally like a technician out as have had similar issues with previous virgin wifi. I want someone with more experience to assist in making my virgin internet better please. many thanks Aidan FMultiple Internet losses daily, up to 30 x 4 min
I get up to 30 "Internet not available" sessions of around four minutes each time. I have used short and long resets, no change. Reduced the devices, no change. It's almost better to hot-spot my phone than use this now. Had an engineer booked yesterday, that magically cancelled and was booked today. If I'm in and they fail to show, do I get £25? I'm at the point of needing this contract cancelled. It's 1Gig, Hub5, but it's appalling. I have to work from home and it can't hold a connection long enough to Teams or keep connected to central files, it compromises my security system and I have no idea what to try next!