Wifi Keeps kicking out daily

[nkw2306]

Hi.

So everyday my Wi-Fi will kick out for a short couple of seconds and then come back on again. The problem is it stops me from working, and I have to reset my systems. Any ideas on why it's doing this or how I can fix it?

Thank you

Nix

[jbrennand]

See this
________

Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?
---------
If it turns out to be wifi only then see this....

On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” and it’s now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[nkw2306]

I know when my daughter has been watching TV it has kicked out and I think that’s on wire connection (when she’s been watching Netflix on sky). I don’t know what the hub is doing as I’m upstairs and there’s no time to get between the two. It’s not noticeable on phones or pads as it does it so quick. As to the rest of your suggestion I have no idea but will investigate what you’ve said and go from there. 

thank you

[Kath_F]

Hi nkw2306,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having issues with your connection. Checking our systems, I can see all is looking well with the Hub in terms of power and signal levels, uptime and time outs. There are no faults open that may be affecting you either. I can see all the devices are connecting through the WiFi. 

There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: WiFi Help.

The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following: 

• Out in the open
• Next to the TV not behind it
• Away from large bodies of water (e.g. fish tanks)
• Away from baby monitors and cordless phones

Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi. 

If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here. 

Finally, you can view more about our new WiFi Max service here. 

Please keep us posted on how you get on. 

Thanks, 

[nkw2306]

Thanks Kath
My router is out in the open next to the TV (I can see it from where I’m sat on the sofa), light is steady. The walls are not concrete as it’s a relatively new house and I’m directly above the router in my office. I can see no other virgin broadbands on my system but I can see a sky one so think that’s next doors.

Not sure what’s doing it and it’s really frustrating me.

it did it Friday but thankfully only once. 

Nix

[jbrennand]

If its just a wifi issue see this...
_________________________

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” and it’s now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[John_GS]

Hi @nkw2306

Thanks for coming back to the thread. I'll send you a PM now to run further tests.

Best wishes,

[nkw2306]

Well, I've done everything that was asked of me in terms of putting an ethernet cable into the sky box and moving the broadband box further away. Well today it's kicked me out 4 times more than any other day.

It's not easy when you have deadlines and you're having to restart the systems every time!

What else can I do?

Nix

[nkw2306]

This is what it does. 

[John_GS]

Hi @nkw2306

Thanks for joining me on PM and allowing me to order a Pod for you.

Do let us know how the Pod goes, if it sorts things or if you need further assistance.

Best wishes,