Web safe settings not changing

[Shaun0963]

Hi. 

I am trying to change my websafe settings but I get an error message that says my settings cannot be saved at this time. 

[用心棒]

Are you seeing the old UI (left) or the new UI (right). If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there

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[Shaun0963]

Thanks for the reply. I am seeing the new UI. How do I get to the old UI to change the Settings?

[Adri_G]

Hey Shaun0963, thanks for your posts and replies on our help forum.

Sorry to see you had an issue with changing the child safe settings online due to this error message, has the advice above helped and have you managed to do this since you last posted on Tuesday?
Let us know if you still need our assistance with this. happy to offer it.

[Shaun0963]

Hi. I’m afraid to say the above information hasn’t helped me. I am still getting the same error message when trying to change the websafe settings.

[Kain_W]

Thanks for the update Shaun0963,

To investigate this further I've dropped you a PM.

You'll find the message within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM Shaun0963,

That should now be ready to switch for you within the next 24 hours.

Be sure to pop back up if any issues occur.

Regards,