Superhub 5 Rebooting again

[Callinder]

After posting a message about my Hub5 rebooting following a software update and everything appearing to settle down my Hub5 is rebooting with some frequency. Since the 16 October my Hub5 has rebooted because - Cable Modem Reboot because of - kernel-panic -  on 7 occasions and once because - Cable Modem Reboot because of - unknown - whatever that means. However all of them occurred following this critical message SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK followed by symbol timing and some technical stuff regarding CM-MAC=*******;CMTS-MAC=******;CM-QOS=1.1;CM-VER==3.1

[Callinder]

The engineer came out and fixed the problem which was to do with the power levels.

[Robert_P]

Brilliant, glad to hear this has been resolved Bill. If you need us again in the future, please don't hesitate to reach out via the forums.

Rob

[Kelly1997]

Hello I’m having same issue for last 7 weeks 3 engineers out and still not fixed as I haven’t been home today I have one coming round and I be home looked at my log seen kernel panic issues etc what do I need say to them to actually sort this mess out as im

not very happy customer kind regards jon

[Callinder]

My problem was due to an old splitter being used and once this was replaced it resolved the issue. The splitter was over 10 years old so I guess things have improved.