WiFi Connected but No Internet

[TomE0511]

Hi all,

I use a Hub 3 I think, on a 5Gz network. For 2 days now I have had no internet access, it comes up as ‘No Internet Connection’ even though it is at full signal and connects to all my devices. I have tried rebooting the hub several times, turning it off and on again, and simply waiting, no luck in getting it working. 

when I try to test my connection through the Virgin media ‘Test hub’ service, it comes up with a message saying ‘sorry, we cannot run a test on your services right now’. There are no known broadband issues nearby, only TV issues, which I don’t use. 

when I call Virgin, the bot is completely useless and is of no help. And when I go to live chat on the site, it tells me the same thing over and over, just ‘reset or reboot’ it. I have never had an issue this bad with Virgin before but honestly, right before the end of the tax year where I have a lot to do, it is incredibly inconvenient and it makes me want to switch providers. 

please can I have some help on how to get it running again. 

[Paul_DN]

Hi TomE0511,

Thank you for reaching out to us in our community and welcome back, sorry to see you have had no Internet connection for a couple of days prior to your post, I was unable to locate you with the details we have for you, how are things now, are your services now back up and running?

Regards

Paul.

[jbrennand]

Check first for any “known network faults in your location - call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If nothing is showing on there, what are they saying when you get a human!