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Red light on hub

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I have red light on my hub. I have switched on and off and the light still remains. Can you advise if this needs replacing. It does not seem hot to touch.




Forum Team (Retired)
Forum Team (Retired)

Hi @shawsie19


Thanks for posting on our community forum and sorry to hear about the issues you're experiencing with the hub.


I'll drop you a private message now to collect some more information so we can look to get this resolved for you. Keep an eye on your inbox for a message from myself



Forum Team

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I have e same issue, someone form

VM contacted me on Friday, gave them all the details and not heard anything since. Am worried as over heating is mentioned….moments five years old. 


It can be the LED is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at   use the numeric HUB PASSWORD from the bottom side label.   ( this is not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry.   Is it normal ? 

Hi there @ColinT2 

Thank you so much for your post and welcome back to the forums.

I can see a member of our team has popped you a private message from another post and are currently awaiting a response. Please do pop back to them and they will do all they can to help.