Red light on hub

[shawsie19]

Hi 

I have red light on my hub. I have switched on and off and the light still remains. Can you advise if this needs replacing. It does not seem hot to touch.

 

[Travis_M]

Hi @shawsie19

Thanks for posting on our community forum and sorry to hear about the issues you're experiencing with the hub.

I'll drop you a private message now to collect some more information so we can look to get this resolved for you. Keep an eye on your inbox for a message from myself

Regards

[ColinT2]

I have e same issue, someone form

VM contacted me on Friday, gave them all the details and not heard anything since. Am worried as over heating is mentioned….moments five years old. 

[Client62]

It can be the LED is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at http://192.168.0.1/   use the numeric HUB PASSWORD from the bottom side label.   ( this is not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry.   Is it normal ? 

[Ashleigh_C]

Hi there @ColinT2 

Thank you so much for your post and welcome back to the forums.

I can see a member of our team has popped you a private message from another post and are currently awaiting a response. Please do pop back to them and they will do all they can to help.