Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
How to get a WiFi pod?
 Been trying endlessly to get a WiFi pod for the office bedroom 7mb speed, app says good! Called the call centre and they said a button will appear in 24 hrs to order one. The app just takes you round in circles. I’m beginning to think these pods are...
Hub 5 ethernet ports dropped out (router mode) but WiFi fine
I just wanted to share my experience with a new Hub 5 that arrived six days ago.Modifications made: changed wifi SSID and password, turned off wifi smart optimisation and manually set wifi channels, turned off DHCP (because I use Pi-Hole), added one ...
Virgin media connect app - Can't enable wifi hotspots
I'm a Virgin Mobile customer and I'm trying to enable hotspot access on my Pixel 4a via the Virgin Media connect app and it's failing every time I click on the "Get set for wifi hotspots" after a short period of time with "no server response" despite...
Network problems
Apart from receiving a text message (it is the only notification I have received) to tell me that there are network problems in my area.When and how am I going to be informed about the fibre network problems resolution in my area?
Ive been given a new router, but my my wifi pods arent working!!!
Hi all, Ive recently been given a new router, but my wifi pods arent syncing with the new router, Does anyone know how to re-sync them? I dont fancy spending 1hr with tech support to try sort this. Thanks!
Connecting to pods
Hii have a pod to improve my WiFi the firestick often can’t pick up the hub but shows the podwhen I select it, I’m asked for password. I input the standard broadband one but it doesn’t accept it. can anyone help?
Superhub 5 WiFi Not Connecting After Changing SSID
Hi all,I am having a strange issue with my new hub 5 and customer support are not very helpful so thought I would see if anyone else is having a similar issue. My new hub 5 arrived yesterday after complaints with my hub 4 and wanting the ability to c...
New install - No internet
HiWe had virgin media installed a few days ago. My husband using an android seems to be connected, my iPhone is connecting to the wifi but showing no internet so cannot be used. I’ve spent an hour waiting to speak to someone at VM to sort it out and ...
Resolved! Hub 5 problems
I received the new hub 5 and had a nightmare setting it up. I changed the SSID to the same as the old Hub 3. Set up all of the 5Ghz devices (Echo dot) and proceeded to set up my plugs on 2.4Ghz. Halfway through everything disconnected and I had to f...
Resolved! Cannot disable channel optimization on Hub5
Like many others here I cannot disable channel optimization on my Hub 5.I make the changes to disable, the hub reboots, and channel optimization is automatically re-enabled. The channels it picks for me are literally the most congested. I can identif...
