Forum Discussion

maureenleslie74's avatar
maureenleslie74
On our wavelength
2 months ago

Network issues again

Loss of service for 2 days now. Unable to work due to this issue. Engineer out 8/7/25 but he advised this was a network issue and needs looks into by another team. Cant check anything on the app as it’s useless.  Says no issues in area which is incorrect. Then when I try to run a test it says intermittent signal issues in area check back in 24 hours. How many days am I meant to wait. Home security also offline as this runs off my internet.  App can’t connect to my HUB5. So clearly there are issues.  

I NEED THIS SORTED ASAP 

Broadband
Help
Hub 5
WIFI

3 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 months ago

    Hi maureenleslie74,

    Thank you for your post. We're sorry to hear about the issue you're having with your service. 

    How is the service today?

    ^Martin

  • Subra87's avatar
    Subra87
    Tuning in
    2 months ago

    I've been experiencing this issue going on 5 weeks now,I'm getting no where with virgin ,I need an engineer but they always say check back after 24 hours ,I'm sick to death of it ,can anyone officially send me an engineer 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Subra87 

      Welcome back to our forums, and sorry to hear you have been having ongoing service issues for weeks. This is not the level of service we look to provide, and we want to best help. We are sending you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,