Hub 3 red light

[G3YPV]

Hi all. My VM hub3 is showing a red light. What does this mean and should I be worried

Phil

[Ashleigh_C]

Hi there @G3YPV 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you again for posting. Can I just confirm is the Hub out in a well ventilated area? 

Have you tried a full factory reset at all? To do this push a pen etc into the reset hole and hold in for 30 seconds. This will cause a full reset so if you have changed any details such as the Hub name or password it will revert to the original, but you can change this back afterwards. 

[G3YPV]

Hi. Plenty of space around it and it only feels marginally warm, not hot. Tried full reset as you suggest, but still got the red light. 😞

[Ashleigh_C]

Thank you for confirming this @G3YPV and I am so sorry to hear the reset has not helped, I do think it would be best for us to arrange an engineer to take a look, I will pop you a private message so we can do so. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[G3YPV]

Hi Ash. I'm trying to reply but it doesn't work. I just keep getting an error message about invalid \HTML. I'm afraid this is gibberish to me

Phil

[G3YPV]

OK cancel that. It worked this time

[Ashleigh_C]

Thank you @G3YPV 

I've popped back to you in the PM now, please do come back when you can and we will have a look. 

[Ashleigh_C]

Hello again @G3YPV 
Thanks so much for your private message and confirming your address, I have now booked you a visit for your Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
 

[G3YPV]

Hi Ashleigh. I thought I'd reported back that all is now well following the engineer's visit, but apparently not. Anyway many thanks for your help

Phil