Red light on HUB

[Andy_J]

Hi team,

My HUB 3 router has been fine since I first got it several years ago but recently the light has changed to red and the WiFi has become intermittent. 

I have rebooted the router several times and it remains red which I believe is an indication it is overheating. The router is in a good spot and is unobstructed but now feels much warmer to the touch. It’s def on it’s way out. 

I’m hoping someone from the VM team is on this forum as I can’t get thru to VM customer services to ask for a replacement router. 

Any help gratefully received! 😁

Thanks  

Andy

[lotharmat]

If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor!

If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!

[Adri_G]

Hey Andy_J, thanks for joining our help forums and welcome to our community.

We're sorry to hear of the hub red light issue you're having lately, we'd love to best assist with this.

I will send you a PM here shortly so we can investigate this further and help.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.