on 19-10-2022 13:06
Since VM work in the area, "improvements" - I am now seeing packet loss throughout the day.
The packet loss is not much, but its enough to cause my online gaming to occasionally break.
There was two outages on the 18th Oct when VM did upgrades in the area, after which i started to see packet loss.
My neighbour also on VM is also seeing problems post improvements.
it is between 1-2% packet loss, i have seen this by running a ping to 8.8.8.8 for example as well.
BQM also showing packet loss as well now
Any help appreciated?
Will posting mean VM will get to see this as well?
on 19-10-2022 13:59
on 19-10-2022 15:09
Many thanks @jbrennand
Service status states green ticket against broadband and my area, no issues, When I click on view status, it states "Sorry, we can't run a test on your services right now"
Tried the automated status number you kindly suggested (very useful number - many thanks); however after entering account no and area code; it says there is no issues in my area also.
on 19-10-2022 15:11
on 21-10-2022 17:22
Hi slaterss,
Thanks for posting on our community forums. We're sorry to hear that you've been experiencing issues since we have made improvements in your area.
Upon checking remotely from our end this afternoon, we were unable to retrieve any data from our systems for your router.
Can we ask when you last rebooted? As you posted a short while ago how have things been?
Are you able to reboot and let us know when you have done this so we can try and run some diagnostics for you again if your still experiencing issues.
Kind regards Jodi.
on 22-10-2022 07:09
many thanks for getting back to me.
VM Router and indeed my router has been rebooted twice since Tuesday when the problems started. Both last rebooted Wednesday for a 2nd time.
My VM Router is running in modem mode, has been like this for many years.
Packet loss Only started after the improvements in the area.
Yes problem is still occurring, very intermittent - i.e. less than 1-2% packet loss on a ping to bbc, also the BQM shows packet loss as well
the packet loss is less then it was earlier this week, and i appreciate it is very small packet loss; nevertheless, i never experienced this prior to Tuesday of this week, when you were doing work in my area.
on 24-10-2022 11:34
Many apologies for the issues faced slaterss,
To clarify on the packet loss, are you losing connection now during this time?
If so how long is the system off for?
Let us know,
on 07-02-2023 23:30
Hi,
sorry for the very long delay in replying, i thought the issue had subsided, however due to health issues i had not used my broadband as much.
I am getting pack loss still; and it is getting worse.
I get game disconnects on wired for ps5 and xbox which i never used to get - these disconnects last a second or two
also in the past few weeks i have started to see disconnects from work over a VPN, i.e. around 12:04 on 7th February 2023 was another occurrence, it lasted for around 1minute, but was enough to cause me to disconnect. also a constant ping to work is showing ping drops which i never used to see - i.e. in a hour i can see 20 pings dropped out of 3000.
please fix this long standing issue, as the product is not fit for purpose currently.
attached image shows clear packet loss throughout the day with an increase in packet loss at 12:04
on 10-02-2023 09:03
Hey slaterss, thank you for reaching out and I am sorry you are having some connection issues.
I have taken a look into this and I can't spot any major issues at all.
Your levels are fine and we can't see no problems at our end.
How has the connection been since Tuesday? Thanks
Matt - Forum Team
New around here?