Media Connect App. Profile not installing

[Newbloke-42]

Hi I have Android 12 phone.  Trying to get the WiFi mobile Hotspots working on the Virgin Media Connect App.

I cannot get the Profile installed. Is there other ways of getting this to work.

 

 

[Nathan_B]

Hi there @Newbloke-42, welcome to our forum and thanks for your post.

I'm sorry to see you are having issues with WIFI hotspots via the Connect App, I have checked everything on our end and we are not aware of any issues with WIFI hotspots. 

I would recommend checking the steps here to see if this helps. If not, please let me know so we can assist further.

Regards

Nathan

[Newbloke-42]

Hi sorry I have tried all these steps and still doesn't download the profile. ☹️

just says error.  Are you sure the Profile download would work with Android 12.

Thanks

[Lee_R]

Hi @Newbloke-42 thanks for getting back to us.

Sorry to hear you're still unable to get your profile installed on the connect app.  Out of curiosity, is there another smart phone/device in your property that you can test it on?  Also have you seen these help here And here?

Regards

Lee_R

[Newbloke-42]

unfortunately I only have  Saminng Phone. no other phone to try ☹️

[Newbloke-42]

To be honest I think the Profile only downloads on Iphones I haven't met anyone that said it works on Samsung Android 12 yet. ☹️

[John_GS]

Hi @Newbloke-42

Thanks for coming back to the thread, if it's on Android 12 it won't but we're working on an update for this 🙂

Best,

[Newbloke-42]

Fingers Crossed. Thank you 👍