Hub Fault

[Daveyclak]

We had internet installed on Thursday. Speeds have been well below what was advertised. Today, the internet is intermittent and the hub is showing an orange light. Having read similar posts and FAQs, this should not happen and can only mean a fault with the hardware. I have tried several factory resets and the problem remains. Please advise. 

[jpeg1]

Is the speed you measured over WiFi or ethernet cable?  If over WiFi, test again with a cable connection.

[Daveyclak]

Wi-fi. This does not answer the question re the orange light.

[-tony-]

the power light can be many shades - white - cream and orangish - orang does not mean a fault

post some info from the hub

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[jpeg1]

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@Daveyclak wrote:

Wi-fi. This does not answer the question re the orange light.

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WiFi speeds are not guaranteed.  What speeds do you get with an ethernet connection?

[Daveyclak]

There are no options other than to sign in and I cannot do this as it rejects the password. The light is definitely orange and can in no way be interpreted as a shade of white/yellow. This has come up on a different thread and a faulty hub was indicated. 

[jpeg1]

You don't need to log in. The link is on the screen below the sign-in box.

[Daveyclak]

There is no link below the sign in box. 

 

[newapollo]

Hi Daveyclak

I'm not sure but perhaps if you've never logged into the hub settings before you won't be able to access the details requested.

You should be able to sign in using the settings password (printed on the base of the hub), not the wifi password

[jbrennand]

Sign in - change the password - save - sign out and start reconnect the browser - the router status icon will magically appear