Hub 3.0 shows a red light and network issues

[Dracks55]

Hi,
My hub 3.0 has recently been showing as red and when i run diagnostics it says "Your home network has a few problems" with a red triangle.

However, it doesn't tell me what those problems are.

I am experiencing wifi packet loss, where my mobile is sometimes connected to the internet, and sometimes not.

Also, a number of other wifi devinces are experiencing the same.

Please can someone help?

[g0akc]

Red light on hub?  Usually means overheating or faulty.

Is it getting hot?  Near a radiator or other heat sources?

Are wired connections ok?  Hub stats?

[Adduxi]

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

If this does not resolve the red light, I would ask for a replacement Hub.  If the Hub is in anyway hot, do not use it as it may be overheating and a fire risk.

[Kain_W]

Hi Dracks55,

Thanks for posting and welcome back to the community!

Sorry to see you're facing issues.

From checking our service I can't see any readings that would directly be in relation to the problem you're having, can I ask whether you have tried what the lovely @Adduxi has advised yet?

Also to touch on what @g0akc has said, whereabouts is the Hub placed?

Thanks,