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Re: Traceroute through New York?
The guy was allegedly a 'supervisor' who told me that it all runs through new york, he literally said every customer in the uk runs this way.. Well, I wouldn't consider myself an expert in it, although I dabbled back in the day, built server rooms at data centres and gained an M.Sc. in it from UCL - I'm rusty but I can tell you that what he was saying was bulls**t.31Views3likes0CommentsRe: Traceroute through New York?
As per an earlier reply, you need to state where you are trying to reach - what is the target for the traceroute? The statement you received that everything from VM is routed via New York is nonsense, although each of the big organisations could have servers or data centres across the globe. For examples, I used bbc.co.uk as suggested in another earlier reply. That's not very specific as it could point, did a look up, to various servers. It resolved to using IP address 151.101.64.81 which is in the US (since the BBC use some services from Fastly including their CDN solutions I believe) - and that routed from my router to some servers apparently in the US via some VM servers. I then used 212.58.224.0 as the specific target as this is said to be a BBC IP address. That routed me via some VM servers listed as being in Scotland to an IP address of 132.185.249.10 which is listed as being for the BBC in the UK (Maidenhead). Pretty reasonable - no mention of New York whatsoever! See below traceroute to 212.58.224.0 (212.58.224.0), 64 hops max, 40 byte packets 1 dlinkrouter (192.168.0.1) 1.222 ms 0.679 ms 0.624 ms 2 10.53.39.125 (10.53.39.125) 7.928 ms 10.226 ms 10.307 ms 3 80.255.195.186 (80.255.195.186) 12.651 ms 12.277 ms 11.955 ms 4 * * * 5 80.255.204.81 (80.255.204.81) 12.731 ms 13.235 ms 15.404 ms 6 cpc2-macc3-2-0-gw.1-3.cable.virginm.net (213.104.12.1) 12.754 ms 17.984 ms 16.285 ms 7 ae0.pr01.eqsl.bbc.co.uk (132.185.249.10) 37.897 ms 15.412 ms 17.380 ms 8 132.185.249.12 (132.185.249.12) 14.465 ms 15.899 ms 14.388 ms Note that the physical location for servers might not be as they seem - it's how they are registered by their owners and so on.... So, what site are you trying to access and seeing these higher latency figures for? What else might have changed following your upgrade? Post a traceroute with a target of 212.58.224.08Views0likes3CommentsRe: Netflix Activation
I have Mega TV and recently recontracted. I can’t see any Netflix activation option other that to pay extra. My recontract was probably shortly before October. I’ve only just seen details about this. Please can VM contact me and advise what I need to do. There seems to be a lot of conflicting information online. Thanks.633Views0likes1CommentRe: Password not able to reset
It might be worth looking at the thread I started Here There are in effect two parts to the password reset - a reset of the 'my virgin media' password and then a reset of the password used for email apps. The my virgin account is probably what you have linked to the Gmail account (I have mine linked to such an account). Logging into 'my virgin media' will probably (usually) allow access to email via a browser (webmail) but the app password reset might be needed as well to get any reset links to come though? Apologies if it's a different issue or that's a red herring.32Views0likes0Commentsemail app password reset (password incorrect message)
A few people including me seem to have been having trouble logging into their Virgin Media email accounts recently. I use several different devices and they all stopped working, with a message like 'password incorrect' despite me not changing it. I suspect that VM have implemented a change (security enhancement) that requires a new strong password for email apps. This is possibly linked to your account being compromised, or suspected as being compromised. There is/was an announcement linked on their pages although the link only seems to go to a page about spam emails... I followed the password reset process here; https://www.virginmedia.com/help/virgin-media-mail-unavailable as follows: Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password. You will then need to enter this new password into all the email apps/devices that you use for your virgin media email729Views0likes0CommentsRe: Re; Cannot log into virginmedia email
So, here is what has just worked for me; I had been using the same email password for some time, across my different devices, for my virginmedia.com email address I have just reset my email app password I went to my virgin media and logged on. I had reset that login password yesterday to 'start afresh'. I was able to access my virgin emails there (webmail). I then followed the change email password links https://www.virginmedia.com/help/virgin-media-mail-unavailable This generated a new password for the apps like xxxx-xxxx-xxxx-xxxx I then copied this into one of my email apps (on a Windows 11 laptop) and it has worked - I can now access emails there. I now need to go and enter this into my other email clients (apps). Hopefully they will all work. It would appear that, in my case at least, VM have introduced this new security measure and it has stopped my emails working (from yesterday). I don't recall receiving any notification about it, but maybe there was? Try doing the same to see if it helps in your case. Here's the text from the link above; Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password.2Views0likes0Comments