g0akc
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Re: Netflix Activation
I have Mega TV and recently recontracted. I can’t see any Netflix activation option other that to pay extra. My recontract was probably shortly before October. I’ve only just seen details about this. Please can VM contact me and advise what I need to do. There seems to be a lot of conflicting information online. Thanks.3Views0likes0CommentsRe: Password not able to reset
It might be worth looking at the thread I started Here There are in effect two parts to the password reset - a reset of the 'my virgin media' password and then a reset of the password used for email apps. The my virgin account is probably what you have linked to the Gmail account (I have mine linked to such an account). Logging into 'my virgin media' will probably (usually) allow access to email via a browser (webmail) but the app password reset might be needed as well to get any reset links to come though? Apologies if it's a different issue or that's a red herring.28Views0likes0Commentsemail app password reset (password incorrect message)
A few people including me seem to have been having trouble logging into their Virgin Media email accounts recently. I use several different devices and they all stopped working, with a message like 'password incorrect' despite me not changing it. I suspect that VM have implemented a change (security enhancement) that requires a new strong password for email apps. This is possibly linked to your account being compromised, or suspected as being compromised. There is/was an announcement linked on their pages although the link only seems to go to a page about spam emails... I followed the password reset process here; https://www.virginmedia.com/help/virgin-media-mail-unavailable as follows: Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password. You will then need to enter this new password into all the email apps/devices that you use for your virgin media email426Views0likes0CommentsRe: Re; Cannot log into virginmedia email
So, here is what has just worked for me; I had been using the same email password for some time, across my different devices, for my virginmedia.com email address I have just reset my email app password I went to my virgin media and logged on. I had reset that login password yesterday to 'start afresh'. I was able to access my virgin emails there (webmail). I then followed the change email password links https://www.virginmedia.com/help/virgin-media-mail-unavailable This generated a new password for the apps like xxxx-xxxx-xxxx-xxxx I then copied this into one of my email apps (on a Windows 11 laptop) and it has worked - I can now access emails there. I now need to go and enter this into my other email clients (apps). Hopefully they will all work. It would appear that, in my case at least, VM have introduced this new security measure and it has stopped my emails working (from yesterday). I don't recall receiving any notification about it, but maybe there was? Try doing the same to see if it helps in your case. Here's the text from the link above; Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password.2Views0likes0CommentsRe: Re; Cannot log into virginmedia email
I have been having the same thing since yesterday morning at about 10AM. I have tried to explain to VM that there seems to be an issue affecting more than one customer, but so far they are having none of it. In my case I have been trying to connect to the email server but I get a message saying the password is incorrect (which means the server has rejected it) even though the password is correct and wasn't changed - and I have tried with different devices (iPhone, iMac, Windows 11 laptop and Android tablet) - they won't all be wrong! I am about to try resetting my password (troublesome yesterday) so I can try and flush it through, but who knows. There certainly seems to be an issue and I have been here before...161Views0likes0CommentsRe: Cannot get into my email account
Curiously I cannot access my emails since 10AM this morning either. My email clients keep saying that my password is wrong although I have not changed it - and I have tried with several different devices (they won't all have forgotten the password). I'm not able to reset it either. I suspect there's an issue at the VM end affecting some customers. I have had such problems in the past and trying to get VM to fix it was a nightmare - they tried previously that Microsoft, Apple and Google were all at fault rather than them.... I'm hoping it will sort itself out by morning...70Views0likes0CommentsRe: Early disconnection fee charged in cooling off period
Lodge a complaint https://www.virginmedia.com/help/complaints If not resolved in appropriate timescales take it to the ombudsman https://www.commsombudsman.org/raise-dispute/virgin-media Upload evidence including webchats, details of calls with times and dates, bills received and original contract documents etc. and set out what you want - i.e apology, compensation, credit file clean and so on.2.2KViews0likes0Comments