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Re: Password not able to reset
It might be worth looking at the thread I started Here There are in effect two parts to the password reset - a reset of the 'my virgin media' password and then a reset of the password used for email apps. The my virgin account is probably what you have linked to the Gmail account (I have mine linked to such an account). Logging into 'my virgin media' will probably (usually) allow access to email via a browser (webmail) but the app password reset might be needed as well to get any reset links to come though? Apologies if it's a different issue or that's a red herring.1View0likes0Commentsemail app password reset (password incorrect message)
A few people including me seem to have been having trouble logging into their Virgin Media email accounts recently. I use several different devices and they all stopped working, with a message like 'password incorrect' despite me not changing it. I suspect that VM have implemented a change (security enhancement) that requires a new strong password for email apps. This is possibly linked to your account being compromised, or suspected as being compromised. There is/was an announcement linked on their pages although the link only seems to go to a page about spam emails... I followed the password reset process here; https://www.virginmedia.com/help/virgin-media-mail-unavailable as follows: Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password. You will then need to enter this new password into all the email apps/devices that you use for your virgin media email15Views0likes0CommentsRe: Re; Cannot log into virginmedia email
So, here is what has just worked for me; I had been using the same email password for some time, across my different devices, for my virginmedia.com email address I have just reset my email app password I went to my virgin media and logged on. I had reset that login password yesterday to 'start afresh'. I was able to access my virgin emails there (webmail). I then followed the change email password links https://www.virginmedia.com/help/virgin-media-mail-unavailable This generated a new password for the apps like xxxx-xxxx-xxxx-xxxx I then copied this into one of my email apps (on a Windows 11 laptop) and it has worked - I can now access emails there. I now need to go and enter this into my other email clients (apps). Hopefully they will all work. It would appear that, in my case at least, VM have introduced this new security measure and it has stopped my emails working (from yesterday). I don't recall receiving any notification about it, but maybe there was? Try doing the same to see if it helps in your case. Here's the text from the link above; Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password.0Views0likes0CommentsRe: Re; Cannot log into virginmedia email
I have been having the same thing since yesterday morning at about 10AM. I have tried to explain to VM that there seems to be an issue affecting more than one customer, but so far they are having none of it. In my case I have been trying to connect to the email server but I get a message saying the password is incorrect (which means the server has rejected it) even though the password is correct and wasn't changed - and I have tried with different devices (iPhone, iMac, Windows 11 laptop and Android tablet) - they won't all be wrong! I am about to try resetting my password (troublesome yesterday) so I can try and flush it through, but who knows. There certainly seems to be an issue and I have been here before...9Views0likes0CommentsRe: Cannot get into my email account
Curiously I cannot access my emails since 10AM this morning either. My email clients keep saying that my password is wrong although I have not changed it - and I have tried with several different devices (they won't all have forgotten the password). I'm not able to reset it either. I suspect there's an issue at the VM end affecting some customers. I have had such problems in the past and trying to get VM to fix it was a nightmare - they tried previously that Microsoft, Apple and Google were all at fault rather than them.... I'm hoping it will sort itself out by morning...16Views0likes0CommentsRe: Early disconnection fee charged in cooling off period
Lodge a complaint https://www.virginmedia.com/help/complaints If not resolved in appropriate timescales take it to the ombudsman https://www.commsombudsman.org/raise-dispute/virgin-media Upload evidence including webchats, details of calls with times and dates, bills received and original contract documents etc. and set out what you want - i.e apology, compensation, credit file clean and so on.2.2KViews0likes0CommentsRe: Strange issues with Netflix playback
I'm a bit rusty, so forgive me if I get this wrong; If you are using the VM hub in modem mode, the public IP address you have been assigned is 'sticky' to the MAC of your Linksys router, not the hub. It may change over time. The IP address is assigned by kit in the VM network 'tied' to your router's MAC address. Can you change the MAC address of the Linksys router (clone)? - does that result in a new public IP address, and does it cure the issue? You can try putting your VM Hub into router mode, and temporarily taking your Linksys router out of the connection - this should also result in a different public IP address - does this fix the Netflix issue? I'm guessing that the different behavior when using a VPN is due to the different routing of the Netflix content - with a VPN it won't be coming off the VM CDN - that might well be where the issue lies (with the VM CDN - guess they use Akamai, but I'm not sure/can't recall). Try these things and let us know..... Edit - OK, so I now saw that you tried the Hub in router mode already (I missed that bit) so what I have put above may be nonsense - presumably the public IP address had changed - there might however still be a CDN issue? You can still look and see if you can change the MAC on your router and see what that does.302Views0likes0CommentsRe: wifi freezes
roberto7 wrote: Thanks but ive disabled both auto channel and smart WiFi, but the problem is still there There's a bit more to it than that. Having disabled the auto channel selection and smart you need to check that your hub is set to use different channels to whatever your neighbours are using. You can check what channels they are using by using a Wi-Fi analyser app (free) other than the Virgin one. A shortcut is just to try changing the channel - preferably keeping to 1, 6 or 11 on 2.4 GHz - also checking 5GHz too. Unfortunately WiFi is somewhat more complicated than Virgin and the other providers have tried to make it! Ultimately you may be better off getting your own third party Wireless kit or router and using the Virgin Hub in modem mode no matter how much you feel you shouldn't have to do so. Higher end third party kit generally copes better than the 'down to a price' offerings from VM and other ISPs which might well work okay in many situations, but not yours.347Views0likes0Comments