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Re: Early disconnection fee charged in cooling off period
Lodge a complaint https://www.virginmedia.com/help/complaints If not resolved in appropriate timescales take it to the ombudsman https://www.commsombudsman.org/raise-dispute/virgin-media Upload evidence including webchats, details of calls with times and dates, bills received and original contract documents etc. and set out what you want - i.e apology, compensation, credit file clean and so on.2.2KViews0likes0CommentsRe: Strange issues with Netflix playback
I'm a bit rusty, so forgive me if I get this wrong; If you are using the VM hub in modem mode, the public IP address you have been assigned is 'sticky' to the MAC of your Linksys router, not the hub. It may change over time. The IP address is assigned by kit in the VM network 'tied' to your router's MAC address. Can you change the MAC address of the Linksys router (clone)? - does that result in a new public IP address, and does it cure the issue? You can try putting your VM Hub into router mode, and temporarily taking your Linksys router out of the connection - this should also result in a different public IP address - does this fix the Netflix issue? I'm guessing that the different behavior when using a VPN is due to the different routing of the Netflix content - with a VPN it won't be coming off the VM CDN - that might well be where the issue lies (with the VM CDN - guess they use Akamai, but I'm not sure/can't recall). Try these things and let us know..... Edit - OK, so I now saw that you tried the Hub in router mode already (I missed that bit) so what I have put above may be nonsense - presumably the public IP address had changed - there might however still be a CDN issue? You can still look and see if you can change the MAC on your router and see what that does.302Views0likes0CommentsRe: wifi freezes
roberto7 wrote: Thanks but ive disabled both auto channel and smart WiFi, but the problem is still there There's a bit more to it than that. Having disabled the auto channel selection and smart you need to check that your hub is set to use different channels to whatever your neighbours are using. You can check what channels they are using by using a Wi-Fi analyser app (free) other than the Virgin one. A shortcut is just to try changing the channel - preferably keeping to 1, 6 or 11 on 2.4 GHz - also checking 5GHz too. Unfortunately WiFi is somewhat more complicated than Virgin and the other providers have tried to make it! Ultimately you may be better off getting your own third party Wireless kit or router and using the Virgin Hub in modem mode no matter how much you feel you shouldn't have to do so. Higher end third party kit generally copes better than the 'down to a price' offerings from VM and other ISPs which might well work okay in many situations, but not yours.347Views0likes0CommentsRe: How to stream music from PC > ethernet > Hub 5 > hifi amp?
I barely dare to add a further response/suggestion but here goes; If I wanted to stream content from a remote PC, via an Ethernet connection, and feed the audio to an amplifier I would look at using a media player (probably an Android box) that supports NFS/SMB (Samba). Best of course if it's connected to a TV to be able to view what's going on. A more elegant solution is to use a NAS to store the media and then access that from the PC or other devices such as media players on the local network. Some 'hubs' or routers can be used as a 'poor man's NAS' by plugging a storage device such as a USB stick in the back. I've no idea if the VM Hub 5 supports that. These allow 'streaming' of the content over Ethernet663Views1like0CommentsRe: How to stream music from PC > ethernet > Hub 5 > hifi amp?
What a rude response. I was trying to help you! I ain't stupid but your description of what you are trying to do is rather vague. If you are so dammed clever I wonder why you cannot simply research suitable solutions online, beyond 'Googling for pedantic threads' without asking dumb questions on a forum.... Anyway - perhaps you should look at Audio over Ethernet solutions - sometimes called 'stereo over Cat 5' you can purchase units that work in pairs over CAT5 cable from around £30 - I'm not sure how well they will work within a network that includes Ethernet switches or whatever (they, or some, should do as the better ones perform well in various industrial/professional situations including in stadiums) - if you still want to be networking the PC upstairs to the 'hub' downstairs over a single cable you will need to either add switches or another dedicated Cat 5 (or higher) cable for the audio feed. Use phono cables to connect your PC sound card at one end and amplifier input at the other. The main drawback with this can be the lack of control. Or maybe you are looking for some other solution that might include a 'share' of content on the PC with another device local to the amp.668Views1like0CommentsRe: How to stream music from PC > ethernet > Hub 5 > hifi amp?
I'm not entirely sure what you are trying to do - but basically you would need some form of streaming device connected to the Hi-Fi amp with audio leads, or by say Bluetooth. There are various 'network players' and streaming amps available - though they may not all easily connect to your PC as such - easier to connect to content from the network. There are some products that will let you play media stored on a PC - BT used to do one with a dongle plugged into the computer and portable unit that could connect to a HiFi.805Views0likes2CommentsRe: Cancellation woes - how to open a dispute?
A forum rep may come along shortly and help you (they were very helpful to me recently). Otherwise follow the process here: https://www.virginmedia.com/legal/consumer-complaint-resolution-code-practice Ultimately you will likely/probably need to raise a case with the Ombudsman (mentioned in that page). You need to have given VM the opportunity, in reasonable timescales, to resolve your complaint before you do. Make sure you have things documented and can upload those to support your case. Make it clear what you want - e.g. to be released from the contract without penalty/charges. Raising a cause can be a bit daunting, but it's straightforward enough. Follow through the steps. Allow time for responses. If the debt collectors are knocking on the door I can only suggest you explain to them that you are in dispute and are going to the ombudsman as necessary. I guess there's a proper procedure around that - I'm just saying off the top of my head. If it were to go to court (which presumably debt collectors/bailiffs would need to do) then explain the same. It's not quick but hopefully it will resolve matters for you.723Views1like0CommentsHas to be 30 days to give notice?
I've asked to leave given the proposed price increases but have been told I have to leave it until 30 days to go and then ring back again.... Has anyone been able to set to leave before the 30 day minimum notice period? My contract still has nearly 2 months to go, but given the prices I have been quoted to renew I wish to go elsewhere once that is up. The extra add on cost for TNT Sports is a blow too. Speaking to the agent on the phone was painful, with a bad line (me on VM landline and him apparently in India) and him having to keep going off to check - the various renewal/recontract emails didn't even work.228Views0likes0CommentsRe: Renewal Invite email - page not working !!!
PM reply sent Alex I've just spoken to an agent - but renewal prices are far too high especially with no TNT Sports (have to pay even more for the add on) I asked to leave at the end of the current contract period but now been told I have to call back again when it is down to the 30 days......523Views0likes1Comment