Hub 3.0 Wifi issues

[veeneee]

I have had virgin for nearly two years, but last week or so I am having wifi drop outs (I've written this message three times and it dropped out before I posted it every-time)! I have no idea what to do. Included Downstream, Upstream and Network Log. Can anyone help me?

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	226750000	7	40	256 qam	12
2	138750000	8.5	40	256 qam	1
3	146750000	8.3	40	256 qam	2
4	154750000	8.3	40	256 qam	3
5	162750000	7.9	40	256 qam	4
6	170750000	7.9	40	256 qam	5
7	178750000	7.6	40	256 qam	6
8	186750000	7.6	40	256 qam	7
9	194750000	7.6	40	256 qam	8
10	202750000	7.5	40	256 qam	9
11	210750000	7.5	40	256 qam	10
12	218750000	7	40	256 qam	11
13	234750000	6.9	40	256 qam	13
14	242750000	6.9	40	256 qam	14
15	250750000	7	40	256 qam	15
16	258750000	6.6	40	256 qam	16
17	266750000	7	40	256 qam	17
18	274750000	6.6	40	256 qam	18
19	282750000	6.9	39	256 qam	19
20	290750000	7	38	256 qam	20
21	298750000	7	38	256 qam	21
22	306750000	7.1	40	256 qam	22
23	314750000	7	40	256 qam	23
24	322750000	7	40	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	10	0
2	Locked	40.9	5	0
3	Locked	40.9	22	0
4	Locked	40.9	21	0
5	Locked	40.9	28	0
6	Locked	40.9	21	0
7	Locked	40.9	21	0
8	Locked	40.3	23	0
9	Locked	40.3	19	0
10	Locked	40.3	7	0
11	Locked	40.3	1	0
12	Locked	40.3	13	0
13	Locked	40.3	8	0
14	Locked	40.3	6	0
15	Locked	40.3	10	0
16	Locked	40.3	10	0
17	Locked	40.3	7	0
18	Locked	40.9	8	0
19	Locked	40.3	16	0
20	Locked	38.9	13	0
21	Locked	38.9	7	0
22	Locked	40.3	10	0
23	Locked	40.3	21	0
24	Locked	40.3	18	0

[veeneee]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	43.8	5120	32 qam	3
2	32600000	43.8	5120	32 qam	5
3	39400000	43.8	5120	32 qam	4
4	53700000	43.8	5120	64 qam	2
5	60300000	43.8	5120	32 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	63	0
5	ATDMA	0	0	44	0

[veeneee]

Network Log

Time Priority Description

05/08/2021 17:47:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2021 17:42:14	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 19:22:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 18:27:27	notice	Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 18:23:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:57:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:57:7	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:56:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:56:36	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:51:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:33:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:22:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:17:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:17:36	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:17:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:17:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:01:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[legacy1]

Your upstream Modulation is not all at 64 qam and some T3 timeouts.

Check your cables are well connected to the hub and wall.

Is the cable VM installed and not your own?

[veeneee]

Thanks for the reply. 

The cable is VM installed. I’ve just everything is plugged in. Will test it out and see how it goes and report back. 

[veeneee]

Still the same issue.

I can trigger it quite easily if I upload something, even as simple as attaching a file to email. 

any ideas where to go from here? 

thanks again. 

[Hayley_S]

Hello @veeneee,

Welcome to the community page, thank you for posting on here.

I am sorry for your current broadband issues.

I was able to locate your account using your forums details.

I can see you have a engineer appointment, please can you let us know how this goes?

Many thanks,

[veeneee]

The engineer seems to have fixed the fault. All is working normally once more. 👍

[Akua_A]

Thank you for the update @veeneee.

Glad to hear this issue has been resolved. Please do not hesitate to contact us if you need any further help :).

Thanks,