E-mail offering Hub4 at no extra cost

[clueless5]

Hi,

I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Virgin Media account for the order either. Has this order actually been placed? I chose a delivery date and was told that 6 days after this my current Hub will be deactivated so understandably I am concerned.

Can someone please help with this?

[David_Bn]

Thanks for your post on our Community Forums @clueless5, and a very warm welcome to you!

Sorry to hear that you've been left in the dark in regards to the pending order for a new Hub 4.

Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist you in finding out more information on this order

Thanks,

David_Bn

[David_Bn]

Thanks for working with me via our private messaging function @clueless5.

Please to gain some clarity on this one for you, and do please keep us all updated - hopefully all will run smoothly for you 👍

All the best,

David_Bn