Connect app

[Mgc65]

Need to order a Wi-Fi pod , installed the connect app to allow me to do that but the app does not recognise my hub 3 even when standing right next to it 

[Paul_DN]

Hi Mgc65,

Thank you for reaching out to us in our community and welcome, sorry to hear our Connect App isn't seeing your Hub 3.0 which is stopping you running WiFi checks.

I was able to locate you on our system with the details we have for you and will be happy to help you get our WiFi Max ordered, I will send you an invite into a private chat, once received please click on the envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Mgc65,

Thank you for joining me in a private chat and for clearing security, as advised I have ordered your first WiFi Max Pod, please install and allow up to 72 hours to activate, once activated if you still have black spots we can order a 2nd Pod.

Please let us know how you get on.

Regards

Paul.