In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I am trying to change my email address for my user name and billing and I get the message 'unable to complete due to a financial account has a soft lock active '. How do I proceed and why the soft lock? Thank you
Placed an order and got told you needed to do a few more checks, since then I've had no contact at all and the order is just shown as 'parked' - I need to know what's happening as if it isn't going to go through then I can just order with my current ...
Need to order a Wi-Fi pod , installed the connect app to allow me to do that but the app does not recognise my hub 3 even when standing right next to it
Since switching to Virgin, I'm unable to access websites such as those that sell alcohol while using mobile data. Can anyone help?
I sometimes have to go abroad for my work and my phone usually works fine ,however this time in Canada, i am unable to access a network. I have checked my account and roaming is switched on and international call barring is switched off, however I ca...
Hi - I ran into the same problem. My phone was stolen and I need a replacement sim card. How could we go about this as soon as possible? I tried speaking to someone in the Virgin team on Whatsapp but I run into bots asking me to access my Mobile acco...
So I couldn't access my #voicemail from so phone while I was on holiday as I hadn't setup a voicemail pinI used the Wats App link to start a conversation to get access to the voicemails on the final day of my holiday, after I had a text saying one of...
Hi ,I have recieved the email from virgin Ref. the changeover to o2 [I use virgin mobile broadband} will I need and get new sign in details for 02,s sign in page when they change me over Thanks all, ...
Long story, but quickly, my wife had an account with VM Mobile in 2020/2021, which ended up as a SIM only deal at £8 a month.Early in 2021 she received a letter saying they were putting the price up to £15 a month, but if she cancelled her contract b...
Hi There,In the Virgin mobile portal I can manage all mobiles in the one place.So far only 1 of the 4 mobiles has ported to O2. When the other 3 are ported will they all be visible together in the one O2 portal logon?What happens to the SIM that is ...
