Managing Your Account - Mobile
Please remember to keep your personal information private.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

New loan agreements?

2 months ago I was offered new phones free of charge for my 2 accounts I have, at no extra cost to my monthly payments,  I've recently checked my credit score and found out I have 2 new loan agreements which are slowing increasing each month, why do ...

Batak by Joining in
  • 1 replies
  • 0 kudos

Resolved! leaving Virgin Mobile

Recently both my husband and I left V Mob - we assumed the accounts would be cancelled as we have taken our numbers with us.  I cancelled the direct debits. I had an email saying "woohoo you haven't spent anything this month, you owe us £0.00"  but n...

QBQBQB1 by Tuning in
  • 7 replies
  • 0 kudos

Resolved! O2 Priority APP doesn’t link with virgin media

I’ve just signed up with the o2 priority tickets app and it’s not working properly. I’m hoping to get some tickets this morning at 9am presale. Have tried uninstalling and reinstalling the app, but no joy. I’ve read previous comments over the last fe...

AndrewT1 by Tuning in
  • 31 replies
  • 0 kudos


I have recently moved networks and virgin owe me a refund, have contacted virgin mobile help and have been on the phone for 36 mins talking to two different people who cant find my account as they are O2. As any one got a contact number for Virgin mo...

Password issue

My system is saying I need a new password..I request a reset but when I look at the prompt it says invalid before I type anything. Not sure what to do ??

BACS Refunds

Hi, so after having no service at all, for nearly 2 months, compensation has been agreed for £300+. VM are now saying they cannot refund it via Bacs, having stated previously, when a member of their executive team had emailed stating we would be paid...

Julesb64 by On our wavelength
  • 1 replies
  • 0 kudos