on 04-10-2021 07:26
Inherited an iPad and a phone when a relative died. Now trying to set up a new iCloud account on the totally cleared iPad but can’t because part of the 2 step security process was via the virgin phone number which is out of contract because the holder died. How can I activate the phone in order to get access to iCloud?
Answered! Go to Answer
on 04-10-2021 11:49
I'd advise speaking to Apple on this one and they'll be able to advise further.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 04-10-2021 09:33
Hi @Anonymous,
Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear about this. Which step are you getting stuck on exactly? There's a step-by-step guide on the Apple website which explains how to set up/create a new Apple ID which is what would be used for iCloud.
Thanks,
on 04-10-2021 09:47
on 04-10-2021 11:49
I'd advise speaking to Apple on this one and they'll be able to advise further.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 04-10-2021 17:44
I still have the phone and although i will take the advise to contact Apple, I am still wondering if there is any was that I can get the phone up and running to cancel the old cloud account.
on 05-10-2021 16:12
on 05-10-2021 18:20
Thanks for the update @Anonymous.
I'm glad to hear this is now resolved 🙂
Thanks,
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