For four months now Virgin Media have been charging me for a streaming service they claim I registered to my Virgin Media account. That is simply not the case. I have provided evidence in support of the fact that I do not have the streaming service they claim including a member of their own staff agreeing with me, yet they still raise the charge on a monthly basis and even on my latest bill accuse me of underpayment which is totally incorrect.
I have raised formal complaints including to the CEO and seemingly by way of refunds they imply that they have messed up and have given assurances that the “rogue service” they claim I have will be removed from my account.
However, that is not the case. In my latest bill they have raised the charge again and as mentioned above have wrongfully claimed I have underpaid on my account. My question to the Forum is “ how many other Virgin customers have suffered or are suffering from such shambolic incompetence from Virgin Media trying to resolve issues?” Reading this Forum I know that I am not the only person/customer this has happened to. Virgin Media needs to be called out for its shocking service, especially when as a broadcast company their “annual increase” in fees is by far the largest of all providers.
I am now approaching BBC Watchdog to draw attention to the situation. I am preparing my case for the Ombudsman but in the meantime Virgin threaten suspension of service if payment is not made in full. I have invited the CEO to visit me and share my experience of his company’s incompetent customer service. I wonder if he’ll accept!!!!
